Niranjan Hooli

· Founded in 2012, CorporatEdge is a leading provider of quality serviced office solutions. Leveraging our deep-rooted expertise in the corporate and hospitality sectors, we identified significant gaps in the serviced office industry in terms of transparency, flexibility, and convenient service deliverables in the industry. This is where our expertise can be valuable. We support businesses to adapt to the dynamic business landscape.

· Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved.

· Proactively identify customer needs and develop/implement repeatable action plans that can be used across the entire customer base.

· Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.

· Organized events and activities to network with peers and develop long-term professional relationships.

· Booked conference rooms and assisted in setting up equipment to schedule centre events.

· Negotiated with suppliers to achieve cost-effective deals and develop trust relationships.

· One of the first boutique hotels in Bangalore located at Mahatma Gandhi Road exudes luxury, sophistication and intimacy with inventory of 109 rooms & suites

· Currently, Handling admin work of the department

· Handling travel portals of the property and balancing inventory on day-to-day basis

· Handling Incidents as per the Standards

· Checking room rates on daily basis as per competitive hotels

· Ensuring employees are offering exceptional customer service

· Paid out/ Petty cash voucher signed cleared with 48 hrs

· SMS text messages to VIP guest to be sent to guest to ensure one-point contact.

· Guest by business card to send to Revenue team for corporate rates.

· Inspired by the Idea of the “Urban Art of Living'' Which provides easy access to many local business, Including the IT Hubs of Whitefield

· The hotel consists of 218 rooms with all the amenities like Swimming pool, 24/7 Gym, and Suites and one regal Presidential Suite

· Held regular briefings with team members, motivating staff to achieve exceptional results for customers.

· Making sure customers are happy with the service and products

· Conducting daily briefings and ensuring points discussed are implemented

· Handling cash and end of day auditing.

· Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.

· Dealing with customer complaints and issues.

· Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.

· Responsible for supervising and coordinating the activities of assigned shift.

· Handling Crews Cathay Pacific Dragon Air, prepare signing Sheet Key card welcome letter send fax to concern email, Close the paymaster of crew

· Ensuring Proper Presentation of the department and Monitoring appropriate standards of conduct, uniform, hygiene and appearance of Staff

· Conducting daily briefings and ensuring points discussed are implemented.

· D140 Batch close /Pm Roll dates, Check lost interface

· Handling Radio Frequency Identification devices to track guest and giving them personalized service

· Preparing and ensuring next day arrival Registration card and welcome letters are ready

· Advising shift team of any special events or VIP Guests in the hotel.

· Contemporary and vibrant hotel set in the heart of Bangalore IT hub with 324 rooms, 17 suites, a perfect destination for a Millennials Travelers.

· Convey HSKP the rooms for VIPS, Elite, Special requests & Single ladies amenities Placed in room

· Preparing Amenities, a day prior for All VIP guest /Marriott Rewards personalized letters

· Making of alert report of the day and arrange the request as per the requirement

· All Elite reservations (M1, X1, P6) & long stay guests scanned three days in advance and block rooms as per preference.

· Updated customer records regularly, ensuring personal and billing information was current and correct.

· Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.

Cashed up POS till points, handling and processing cash and float money safely and securely.

· ITC Windsor - The 1st Luxury hotel from the airport (45 minutes), ITC Windsor is an iconic hotel of Bengaluru and a distinguished address in the heart of the state capital.

· To coordinate all requests for guests in meeting

· To handle all the business Centre billing and expenses

· To project an image of friendliness, professionalism and willingness to provide personalized services to guests

· To Stock and order all necessary Business centre/library items on a weekly basis

· Prepare duty roster ensuring most efficient use of manpower resources.