NIRANJAN KAMATH

• Providing leadership in conducting process review, analyzing risk and recommending actions to mitigate & eliminate risk
• Monitoring offshore services delivered from India to ensure processing is performed in accordance within established SLAs and processes and with quality
• Successfully led the Sales Operations team of 50+ "Lead to Order" & "Quote to Cash" with the focus on B2B Catalog, SKU creation, Config Creation and Updation, Quotes Creation and Updation, Product and Pricing Updates, End of Life of Products, Catalog Creation, Update and Publishing, Portal Validation, Customer base number Set Up, Pre-Sales enablement, (CDM), Master Data Management
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Assisted one of the challenging IT transformation of moving the existing client B2B portal in to new platform i.e. volume of 6000 clients.
• Successfully transitioned the team of 120 HC between the HP and Accenture, as a part of lift and shift transition.
• War Room and Transformation Projects – Delivered effieicny of worth 30 HC through Robotics Process Automation projects.
• Identifying training requirements, escalation & query management, reviewing SOPs, contributing towards process improvement and attending process review meetings
• Conducted performance reviews for direct reports, mentoring & coaching of team members for directed career planning and growth
• Coordinated with AOM, Sales, Front office, Product Manager, Bid Desk Management
• Translating business strategy into operational tactics; budget forecasting; devising Business Continuity Plan for uninterrupted operations; identifying service delivery gaps and establishing 'best practices' for reduced costs & improved services
• Leadership Support Roles - working with Executive Directors for a seamless delivery of Projects/MOC/Governance in place along with managing the communication for the tower.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
• Created the trouble shooting IT support Desk through a hyper-care team to resolve all IT issues of the projects
• Contributed to internal and external account reviews.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
• Managed third-party contracts to drive delivery of required services.
• Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
• Coordinated new hire recruitment, training and development.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Supervised operations of 24-hour customer service desk staffed by 75 team members.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Assisted in recruiting, hiring and training of team members.
• Analyzed and reported on key performance metrics to senior management.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Strategic Catalog/Product Management and Pricing Management: Develop and implement catalog strategies, to Collaborate with cross-functional teams to curate and maintain a comprehensive B2B product catalog
• Data-Driven Insights: Analyze sales data to identify trends, customer preferences, and opportunities
• Coordinated with Order Management Team for a reduction of order fall out projects with base points reduction of 10 base Points
• Forecast demand and optimize inventory levels based on catalog performance
• Improved the E-penetration rate of 12 base Points
• Process Optimization: Streamline catalog creation, updates, and SKU management workflows
• Ensure accurate and up-to-date product and pricing information across all Deals across channels
• Team Collaboration: Work closely with sales teams, marketing, and product managers to align catalog content with business goals
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Preparing renewal letters, quotations, invoices, and notifications
• Contacting clients directly to negotiate terms and conditions and facilitate renewal contracts
• Collaboration and Escalation: Collaborating with internal teams, including Sales and Customer Success
• Forecasting and Trends: Analyzing trends related to renewals.
• Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.

• Provide Management Reports: Core responsibility: Centralizing information and delivering it to stakeholders
• Resource Planning: Effective allocation of resources to projects
• Creating Processes and Workflows: Streamlining communication and team collaboration
• Simplifying Communication: Facilitating smooth information flow within the organization.
• Conducted scenario analyses to assess potential risks and opportunities associated with various strategic options.
• Partnered with finance teams to develop accurate financial projections, ensuring timely budget preparation and monitoring throughout the fiscal year.
• Optimized resource allocation through detailed cost-benefit analysis, maximizing return on investment across projects.
• Designed customized data collection models for specific visualization tasks.
• Developed and implemented data governance policies and procedures.
• Facilitated cross-departmental collaboration, streamlining communication channels for enhanced productivity and efficiency.
• Reviewed existing business processes for inefficiencies, implementing changes that resulted in optimized workflows and reduced costs.
• Collaborated with stakeholders to develop comprehensive demand forecasts, ensuring optimal inventory levels and improved customer satisfaction.

Payroll Analyst

• Full and Final settlement refers to the final payment provided by an employer to an outgoing employee
• It serves to sever the employee-employer relationship in a fair and transparent manner
• The Full and Final amount includes all outstanding dues owed to the employee that remain unpaid at the time of separation from the company
• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
• Reduced overpayments by implementing a robust system of checks and balances throughout the entire payroll processing cycle.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

International Mobility Consultant

• Tax Compliance: Mobility Consultants prepare tax returns and equalizations for expatriate employees
• Coordinated global tax and compensation planning efforts, minimizing financial risks associated with employee relocations.
• Streamlined relocation processes for improved efficiency and cost-effectiveness in serving clients.
• Resolved potential conflicts between relocating employees and host communities by initiating proactive cultural awareness programs.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Enhanced client satisfaction by providing seamless mobility solutions tailored to individual needs.
• Handled challenging issues related to cross-cultural integration by developing targeted training programs for relocated employees and their families.
• Managed complex international assignments, coordinating all aspects of employee relocations to ensure smooth transitions.
• Program Development and Enhancement: Development of mobility programs
• Identify and implement innovative ways to enhance processes and improve the employee experience
• Current State Analysis: Mobility Consultants analyze existing global talent management processes and policies
• Cost Control and Budgeting: to focus on Balancing cost-effectiveness with employee satisfaction.

• Billing & Finance
• Improved billing accuracy by diligently reviewing and verifying invoice data.
• Supported cash flow management through timely invoicing and diligent collection efforts.
• Achieved performance goals on consistent basis.

• Supply Chain Process
• Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
• Managed relationships with logistics providers, negotiating contracts that resulted in better shipping rates and improved service levels.
• Improved inventory management by implementing a robust tracking system for accurate forecasting.
• Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.