Experienced and results-driven professional with 12+ years in the e-commerce industry, currently working as a Deputy General Manager. Proven expertise in end-to-end operations management, including supply chain, last-mile logistics, returns handling, manpower planning, and process optimization.
Strong background in scaling warehouse operations, improving productivity through lean strategies, and leading high-performing cross-functional teams. Adept at using data and technology to drive efficiency, reduce TAT, and enhance customer satisfaction.
Operations management