Niranjan Kumar B N
Deputy General Manager
Bangalore,KA
Summary
Experienced and results-driven professional with 12+ years in the e-commerce industry, currently working as a Deputy General Manager. Proven expertise in end-to-end operations management, including supply chain, last-mile logistics, returns handling, manpower planning, and process optimization.
Strong background in scaling warehouse operations, improving productivity through lean strategies, and leading high-performing cross-functional teams. Adept at using data and technology to drive efficiency, reduce TAT, and enhance customer satisfaction.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Deputy General Manager Warehouse Operations
Brainbees Solution Limited(Firstcry.com)
08.2025 - Current
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managing multiple projects simultaneously, while maintaining focus on meeting key milestones.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with vendors to decrease expenses, and increase profit.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager Warehouse Operations
Brainbees Solution Limited(Firstcry.com)
08.2023 - 07.2025
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- I took the initiative and successfully set up the HYD and CMBT warehouses.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Improved operational workflows, resulting in smoother running of establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Senior Manager Operations
Brainbees Solution Limited(Firstcry.com)
08.2022 - 07.2023
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Warehouse Operations Manager
Brainbees Solution Limited(Firstcry.com)
08.2020 - 07.2022
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
Assistant Manager of Operations
Brainbees Solution Limited(Firstcry.com)
08.2018 - 07.2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing issues promptly, and resolving them effectively.
Warehouse Officer
Brainbees Solution Limited(Firstcry.com)
08.2016 - 07.2018
- Managed a team of warehouse employees, delegating tasks effectively to maintain smooth operations and high morale.
- Implemented loss prevention strategies by closely monitoring security measures, investigating incidents, and providing employee training on theft deterrence techniques.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
- Reduced overhead costs by optimizing storage space utilization and implementing energy-saving practices in the warehouse.
Senior Warehouse Executive
Brainbees Solutions Limited(Firstcry.com)
08.2014 - 07.2016
- Implemented safety protocols, reducing workplace accidents and ensuring a secure work environment.
- Championed lean inventory management strategies, reducing waste and improving overall efficiency within the warehouse operation.
- Enhanced customer satisfaction through timely order fulfillment and accurate inventory control.
- Collaborated with cross-functional teams to ensure seamless supply chain operations and timely product delivery.
Executive
Brainbees Solution Limited(Firstcry.com)
07.2012 - 07.2014
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
MBA - Logistics And Supply Chain Management
National Virtual University For Peace & Education
Bengaluru, India 04.2001 -
Bachelor of Commerce -
National Virtual University For Peace & Education
Bengaluru, India 04.2001 -
12th Class
Sheshadripuram Pre University College
Yelahanka 04.2001 -
High School Diploma -
Sri Vevekananda Vidya Kendra
Hoskote, India 04.2001 -
Skills
Operations management
Accomplishments
- Warehouse Setup & Expansion:
Took the initiative and successfully set up HYD and CMBT warehouses in 2022.
Spearheaded the setup of a 4 lakh sq. ft. warehouse in Bangalore in 2019.
Visited and successfully established a 1.2 lakh sq. ft. warehouse in Dubai, ensuring end-to-end readiness. - Cost Optimization & Efficiency:
Initiated cost-saving projects in FY 2023–24 and 2024–25, resulting in annual savings of ₹3+ Crores.
Led an Inbound Automation project, reducing inward TAT from 6 days to 4 days.
Improved Efficiency Per Hour, leading to drastic manpower savings.
Worked on dispatch process optimization, reducing error rate from 1% to 0.02%. - Process & System Enhancements:
Successfully implemented the UID project to enable unique product tracking across the supply chain.
Implemented Auto Allocation for picking, achieving maximum productivity with reduced manual effort.
Proposed and implemented SPR racking systems for diaper storage, maximizing storage efficiency with minimal floor space usage. - Workforce Management:
Reduced attrition rate from 28% to 15% by introducing and implementing an effective incentive system.
Implemented a refurbishment process for sales return damages, significantly reducing final in-house damaged inventory. - Technology & Cross-functional Leadership:
Serving as the IT Point of Contact (POC) for South Region, driving coordination and implementation of multiple tech projects.
Optimized MHE usage by returning underutilized AFLs/BOPTs, saving ₹1.5 Lakhs in monthly rental costs. - Recognition & Awards:
Best Employee Award on the company’s 5th Anniversary.
GEM Award on the 10th Anniversary celebration held at the Pune HQ.
Timeline
Deputy General Manager Warehouse Operations
Brainbees Solution Limited(Firstcry.com)
08.2025 - Current
Assistant General Manager Warehouse Operations
Brainbees Solution Limited(Firstcry.com)
08.2023 - 07.2025
Senior Manager Operations
Brainbees Solution Limited(Firstcry.com)
08.2022 - 07.2023
Warehouse Operations Manager
Brainbees Solution Limited(Firstcry.com)
08.2020 - 07.2022
Assistant Manager of Operations
Brainbees Solution Limited(Firstcry.com)
08.2018 - 07.2020
Warehouse Officer
Brainbees Solution Limited(Firstcry.com)
08.2016 - 07.2018
Senior Warehouse Executive
Brainbees Solutions Limited(Firstcry.com)
08.2014 - 07.2016
Executive
Brainbees Solution Limited(Firstcry.com)
07.2012 - 07.2014
MBA - Logistics And Supply Chain Management
National Virtual University For Peace & Education
04.2001 -
Bachelor of Commerce -
National Virtual University For Peace & Education
04.2001 -
12th Class
Sheshadripuram Pre University College
04.2001 -
High School Diploma -
Sri Vevekananda Vidya Kendra
04.2001 -
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