Niranjan NM

Resolved IT-related and application issues for over 2,000 users through effective troubleshooting.

Achieved call handling goals with an average of 80-100 calls daily, maintaining 75% first call resolution rate.

Designed and implemented a streamlined ticketing system to monitor service desk tickets and track incidents.

Administered Active Directory group policy, creating and managing end-user accounts efficiently.

Trained junior team members on IT systems and troubleshooting techniques to enhance team capabilities.

Lead compliance activities to meet client requirements while maintaining high performance standards.

Managed client interactions regarding PF complaints through effective communication channels.

Oversaw critical compliance tasks, including UAN creation, KYC approvals, and bulk communications.

Developed action plans for team members to enhance accountability and performance.

Compiled daily and weekly reports to track progress and ensure data integrity.

Sourced and screened resumes to align with project requirements.

Scheduled and coordinated interviews, ensuring a smooth candidate experience.

Monitored team performance, reported on key metrics, and handled leadership escalations.

Managed daily operations flow and created comprehensive reports to track progress.

Developed and maintained tracking sheets and SLA reports for process optimization.

Handling technical escalations and responding to customers and clients.

Managing a team at the processing level (4-6 team members).

SPOC for the fun committee.

Use appropriate techniques for the analysis of a problem and proven ability, individually and as a member of a team.

Knowledge of business and management methods, and their applications in various fields.

Involving an End-to-End Operational Planning and Project Management Examinational Project.

To manage the delivery of large-scale paper-based (OMR) and computer-based examinations/tests.

Handle in-house printing, packing of question papers, answer sheets.

Interface with Test Center Personnel for Smooth Conduct of Test

Used to take an appointment with the college principal to discuss the examination/test.

Managing the miner examination process individually throughout India.