NIRANJAN T

• Spearheaded sales operations across multiple stores in Chennai region, ensuring monthly targets were achieved and shrinkage was minimized.
• Monitored Profit & Loss (P&L) performance and submitted detailed reports to Head Office on a monthly basis.
• Ensured compliance with retail SOPs, hygiene standards, and internal audit norms across all locations.
• Supervised stock movement, DC vs SOH checks, and maintained 3-month stock buffer at all stores.
• Implemented marketing promotions and ensured visibility through in-store signage and displays.
• Managed vendor coordination for security, housekeeping, and mall operations to ensure seamless daily functioning.
• Drove customer service excellence by resolving escalations and ensuring customer touchpoints were staffed and service-ready.
• Led, trained, and motivated store teams; ensured adherence to SHEF, grooming, and staff discipline standards.
• Controlled admin and operational expenses, verified petty cash usage, and stayed within budgetary limits.
• Conducted regular market and competitor analysis to support business planning and merchandising strategy.

* Handled a team of 20 associates.

* Monitoring Store performance and the targetsto be achieved by the stores. If there are any discrepancies, to identify corrective measures for the same.

* Man power planning, for optimum efficiency & effectiveness. Monitor overall services standards of the store.

* Interacting with customers on the floor and understanding their needs and expectations.

* Overall Cleanliness standards in the store.

*Check the visual merchandising practices followed by the store.

* Business manager for effective exchange of ideas

* Encourage the Associates to come up with ideas and suggestions to increase sales and reward the staffs accordingly.

* Taking care of complete store,

Back-end operations include stock inwards and outwards.

*Overall responsibility for:

*Sales

*Space Efficiency

*Cost Control

*Service standards

*Standard operating Procedures Compliance

*Customer Satisfaction

Employee Satisfaction

➢ Daily briefing regarding previous day happenings, current promotions, display guidelines, fixing targets & briefing the same

➢ People management.

➢ Selecting and recruiting brand staff

➢ Staff training development.

➢ Ensuring there are no stock outs, identifying fast moving & nonmoving SKUs

➢ Documentation of DC to Store & Store to DC transactions.

➢ Daily Store walk & maintaining store checklist

➢ Controlling & monitoring shrinkage & damage stocks as per the norm

➢ Ensuring effective in-store communication

➢ Maintaining Visual merchandising

➢ Getting customer feedback, attending customer complaints & responding to the same

➢ Handling entire Floor/Store Operations.

➢ Identifying Profitable segments/ Products

➢ Responsible of NOB, ABV and conversion percentage

➢ Store opening process.

➢ Staff entry process.

➢ Store readyingprocess.

➢ Global count process.

➢ PICS process.

➢ Sales & Target monitoring process.

➢ Staff scheduling process.

➢ Customer buyingprocess.

➢ Cashiering process.

➢ Alteration process.

➢ Exchange process.

➢ Goods acknowledgement process.

➢ Return to vendor process.

➢ Home delivery process.

➢ Managing free gifts process.

➢ Returnable process.

➢ Non-returnable process.

➢ Merchandise write-off process.

➢ Positive SAV process.

➢ Service audit checks.

➢ SKU correction process.

➢ Post void & post void correction process.

➢ Customer Complaint and Redresses Process.

➢ Retagging Process.

➢ Gift voucher process.

➢ Gift voucher and credit note revalidation process.

➢ Handling pilferage process.

➢ Store closing process.

All the above parameters are audit by SOP Auditor& score will be given for the stores (4 cities, 7 stores)

➢ Maintaining store sale data in pivot table

➢ Sale budget tracking

➢ Planning Incentive for associates

➢ Inventory report maintaining

➢ Doing PICS

➢ Coordinating each and every activities of store & operation

➢ Solving customer issues

➢ Maintaining exchange report both hard copy & soft copy for audit

➢ Maintaining customer data & tracking them by telecalling

➢ Sending good for service& tracking on daily bases

➢ GAN & TAN maintained and delivered on time

➢ Garment Alteration tracking

➢ Internal &External store offer announcement

➢ First Citizen Membership care points reinstate& date updating.

➢ Receive payment by cash, check, credit cards, vouchers, or automatic debits & Issue receipts, refunds, credits, or change due to customers

➢ Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

➢ Greet customers entering establishments

➢ Sell tickets, and other items to customers (Add On Sale)

➢ Educate non-members about the membership programs and encourage black card enrollments.

➢ Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications

➢ Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing

➢ To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow- through and fulfilling commitments in order to maintain strong work relationships

Focus on increasing the Item per ticket and Average Bill Value