NIRANJAN VL
Bangalore
Summary
Expert in Salesforce with Three years of experience in the field. Strong knowledge of CRM systems, product management, and business processes. I'm looking for a position where I can help a company address its client's needs and assist them in growing their business through Salesforce's capabilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
motiveminds consulting pvt lmt
Bangalore
12.2021 - 03.2024
- Designed and built custom Salesforce applications to meet client requirements, leveraging Lightning Web Components and Apex.
- Managed Salesforce administration tasks, including user roles, profiles, and security settings.
- Collaborated with development teams to translate business requirements into technical solutions.
- Conducted client meetings to understand requirements and advised on Salesforce implementation strategies.
- Oversaw the enhancement of clients' Salesforce systems, leading to improved business processes.
- Implemented robust data security measures by configuring user access and permissions based on Salesforce profiles.
- Translated business requirements into technical specifications and managed project scopes accordingly.
- Managed user roles and profiles within Salesforce platform to optimize system performance.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Created reports and dashboards in Salesforce to meet business requirements.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Assisted with creating documentation around system configurations and changes made over time.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
- Deployed custom tabs, validation rules and auto-response rules for automating business.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Worked with business analysts and end-users to determine screen layouts for new web applications.
Education
Bachelor of Engineering Technology - Electronics And Communication Engineering
S J C Institute of Technology
09.2021
Skills
- Salesforce
- Administrative Support
- LWC
- Apex
- CPQ
- Service Cloud
- CRM
- User management
- Process automation
- Data analysis
- Data security
- Communication
- MS Office
- Reports and Dashboards
- Data Loader
- Account Management
- Lead Generation
- Business Processes
- Business Analysis
- Security management
- Workflow Management
- Data Management
- Data Migration
- Salesforce Customization
- Email Template Design
- Service Cloud Management
- User Administration
- Lightning Experience
- Disaster Recovery
- New Product Testing
- Linux Operating System
- AWS CloudTrail Auditing
- AWS Database Management
- AWS CloudFront Distribution
- AWS SQS Messaging
- AWS Security Management
- AWS certified
Certification
- Salesforce Administrator (ADM-201) certification
- Salesforce Certified Service Cloud Consultant
- AWS solutions Architect
Languages
- English
- Hindi
- Telugu
- Kannada
Timeline
Salesforce Administrator
motiveminds consulting pvt lmt
12.2021 - 03.2024
Bachelor of Engineering Technology - Electronics And Communication Engineering
S J C Institute of Technology
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