Niranjana Devi Govindaraj

In my role as a Delivery Head I am accountable for

• Project Leadership: Lead multiple projects and services, ensuring they meet time, quality, and cost objectives.
• Client/Stakeholder Management: Serve as the key contact for clients and stakeholders, managing expectations and communication.
• Team Management: Oversee project managers and delivery teams, providing guidance, mentorship, and performance evaluations.
• Strategic Alignment: Ensure that delivery processes align with the organization's strategic goals and customer needs.
• Escalation Point: Act as the highest point of escalation for critical project issues.

Leading and overseeing the entire operations of the organization, I ensure they are aligned with growth objectives while maintaining business as usual (BAU) functions.

Within a challenging two-week timeframe during the lockdown, I successfully developed a comprehensive strategy and rollout plan for remote working infrastructure, processes, and guidelines. This initiative, executed with exceptional speed and precision, ensured full compliance with organizational and customer-defined security and privacy standards, delivering substantial benefits to our workforce of 2000 employees.

Taking on the role of ensuring the organization's security posture, I guarantee alignment with customer security requirements, consistently achieving scores of over 3.5/5 in all external and customer-driven audits.

Prepared business units for the seamless onboarding of new customers from various regions and regulatory landscapes, overseeing successful third-party risk assessments such as CyberGRX assessments.

Held sole accountability for ensuring GDPR compliance both within the organization and across all delivery aspects for customer engagements.

Established and efficiently managed the organization's Data Privacy Office, implementing data privacy frameworks compliant with ISO27701 PIMS standards.

Moreover, I play a pivotal role in contract review and approval, providing expertise on delivery management, information security, and privacy-related matters. This comprehensive approach ensures that all aspects of our operations are conducted with the highest standards of integrity and compliance.

Skills: Operations, Managed services, IT Risk Management · Cybersecurity · IT Security Assessments · IT Infrastructure Management · Data Security · Security Incident Response · Business Transformation initiatives

I've led a business unit serving clients across the UK, Europe, India, and the Middle East, where my primary focus was on spearheading upselling and cross-selling initiatives. Ensuring exceptional customer relationships through stellar delivery was a cornerstone of my role. Additionally, I successfully managed projects with budgets ranging from 20 to 30 million dollars.

Leading a team of over 800 employees, I provided leadership, mentorship, and development opportunities to drive team performance and foster engagement. From the initial stages, I methodically planned, recruited, trained, deployed, and delivered teams and sites, demonstrating a hands-on approach to leadership.

Furthermore, I orchestrated and executed large integration programs integral to the 4G launches in the UK and India. Managing global teams of 200+ members under tight timelines and extremely aggressive delivery SLAs was a testament to my strong leadership skills.

In addition, I effectively managed services for over 50 systems across four functional domains, consistently meeting rigorous SLAs demanding a 99.99% availability rate. Notable achievements include reducing service tickets by 30%, significantly cutting down overall support costs.

Renewing contracts annually was another area where I excelled, consistently achieving year-over-year cost reductions of 5-7%.

 Guiding a team of architects and designers from initial requirement gathering to the ultimate delivery of telecom customer-tailored solutions marked my pivotal role in driving Digital Transformation initiatives.

Initiating the establishment of new teams and delivery structures across global locations, particularly in France where I spearheaded the setup of the SOA launchpad team, was a testament to my visionary leadership. Additionally, successfully executing a customer transformation program during its inaugural year highlighted my strategic leadership capabilities.

Leading RFP WIN teams, I secured deals worth 20 million dollars each in Digital Transformation, managed services, and API initiatives, contributing to revenue generation exceeding 80 million dollars over a period of 6-8 years.

Implementing initiatives to enhance efficiency and productivity, I achieved a remarkable 15% increase in profitability. Moreover, my adept execution of sales and marketing strategies resulted in a notable 20% growth in sales within a year.

Delivering into prominent companies such as Orange/EE/BT UK, Telefonica UK, TGT Spain, Schneider Electric France, Bharti Airtel India, and SBI CC India underscores my ability to navigate and succeed in diverse market landscapes.

Skills: Global Delivery · Service Delivery Management · Programme Delivery · Business Transformation

In this capacity, I held the leadership reins for both technical delivery and sales initiatives across Southeast Asia. Furthermore, I assumed the pivotal role of lead architect for a significant technical migration project with the National Healthcare Group (NHG) in Singapore. Throughout this endeavor, I orchestrated close collaboration with IBM Singapore to seamlessly transition six core NHG applications to the Websphere 5.0 platform. As the Technical Manager, I provided strategic direction and oversight, ensuring the successful execution of all project components.

Technical Architecture: Crafting the technical architecture for the migration, ensuring compatibility and optimal performance of the applications on the Websphere 5.0 platform.

Coordination: Collaborating with cross-functional teams from NHG, IBM Singapore, and other stakeholders to facilitate the smooth execution of the migration.

Risk Management: Identifying potential migration-related risks and challenges and devising strategies to mitigate them.

Testing and Quality Assurance: Implementing rigorous testing protocols to validate the functionality, performance, and security of the migrated applications. Ensuring adherence to quality standards and resolving any issues encountered during testing.

• Led a team of technical specialists across multiple locations to ensure consistent high-quality service delivery
• Served as the primary technical expert for clients, providing solutions to complex technical challenges and issues
• Led and managed complex technical projects from initiation to completion, ensuring adherence to project scope, timelines, and budget requirements
• Collaborated with cross-functional teams to define project objectives, deliverables, and milestones, facilitating effective communication and alignment on project goals
• Identified and mitigated project risks and issues through proactive problem-solving and strategic decision-making, ensuring project success and stakeholder satisfaction

I served as the technical lead and Java Architect for a significant technical migration project at Atradius, focusing on migrating the client's core framework from CICS to Java. Here's an overview of my responsibilities:

• Technical Leadership: I provided guidance and leadership to the development team throughout the migration project, leveraging my expertise in Java and system architecture to ensure a smooth transition to the Java-based framework.
• Core Framework Development: I played a crucial role in designing and developing the core framework for the migration project. This included creating necessary components, modules, and interfaces, adhering to best practices and industry standards to ensure a robust and scalable framework.
• On-Site Support: To facilitate a seamless transition, I offered on-site support to the user teams in Cardiff. This involved assisting them with adopting the new system, addressing queries or concerns, and conducting training sessions for a smooth shift from the legacy CICS system to the new Java-based framework.
• Seamless System Transition: Through effective collaboration with user teams and meticulous planning, I ensured a smooth transition from the CICS platform to the Java-based framework. This encompassed coordinating with stakeholders, managing dependencies, conducting thorough testing, and resolving any issues that emerged during the transition process.

In my capacity as technical lead and Java Architect for the CICS to Java migration project at Atradius, I successfully developed the core framework and collaborated closely with user teams in Cardiff, UK, to ensure a seamless transition to the new system.