Niranj Paul Chungath

• Possessing over 16 years of experience in driving continuous improvements and innovation in product delivery & client satisfaction.
• Currently working as a Project Delivery Manager with Fiserv India, supervising the Agile Delivery of multiple teams, including Developers, Testers, and Business Analysts; spearheading product delivery for a top tier fintech, focusing on digital transformations and deploying DevOps for cutting-edge solution delivery, playing the role of Scrum Master along with Delivery Manager.
• Led the implementation of effective QA strategies, including the use of industry-standard testing tools, resulting in enhanced product performance, process improvements, and heightened customer satisfaction.
• Extensive experience in software development using Agile/Scrum methodologies, actively participating in and driving agile practices. Led cross-functional teams to successful project deliveries with a focus on iterative development and continuous improvement.
• Excellence in managing end-to-end delivery/project planning & tracking project activities, identifying risks and mitigating to deliver projects on time, and managing P&L.
• Experience in managing large data-centric projects – implementation of data strategy, defining data analytics solutions, and database migrations.
• Define SLAs, KPIs, and OKRs and manage projects adhering to the targets set.
• Experience in managing the project financials, estimates, and overall change review process.
• In-depth knowledge of distributed architecture, microservices, and cloud technologies.
• Experience in managing large platform and database migration projects.
• Successfully implementing stakeholder management strategies, resulting in improved collaboration and alignment across teams, and leading the development and implementation of a customer-centric validation strategy, enhancing product performance, process & product improvements, and customer satisfaction.
• Proven track record in stakeholder management, collaborating with diverse teams, and aligning engineering initiatives with overarching business objectives.
• Championed innovation and best practices within teams, actively contributing to the global engineering community by sharing insights and best practices.
• Proven expertise in implementing and optimizing CI/CD pipelines, leveraging Docker and Kubernetes for seamless deployment.
• Spearheading transformation initiatives for clients across a wide range of industries and implementing a target operating model that leverages new business enablement, reducing costs and streamlining operations to ensure competitiveness in a global market.
• Rich experience in the Banking and Payments domain, with an in-depth understanding of credit and debit transaction life cycles, card life cycles, payment switch, ISO 8583,and payments transaction settlement.
• Front-loading the end-to-end management of cloud transformation & migration projects, entailing requirement gathering, analysis, requirement mapping into technical solutions, and planning the deployment, execution, delivery & governance from offshore for migration programs till projection completion.
• Owned end-to-end engineering and delivery responsibilities for multiple products throughout their entire life cycle, ensuring successful outcomes and alignment with best engineering practices.
• Acting as a People Manager; involved in recruitment, hiring, training, mentoring, and supervising personal & professional development, also managing the appraisal process and performance management.
• Proficient in managing & leading teams for running successful process operations and experience in developing procedures & service standards for business excellence.

• Service Delivery Management
• Stakeholder Management
• DevOps Implementation
• Product Experience Enhancement
• Agile/Scrum Methodologies
• Data Analytics and database migration
• Digital Transformation Strategies
• Risk Assessment & Management
• Continuous Process Improvements

- Demonstrated expertise in transforming test processes and methodologies through continuous improvement and innovation, utilizing automation test tools.
- Specialized in test data management, including data sub-setting, obfuscation, identification, and loads, with a proven track record in devising effective strategies for diverse projects.
- Proficient in test planning, test design, and crafting comprehensive testing strategies aligned with project requirements, ensuring end-to-end quality standards for products.
- Extensive experience in automation, particularly with Selenium using Java and Tosca Test Suites, leading test automation initiatives for large-scale programs.
- Proven track record in defining Key Performance Indicators (KPIs) for the Testing Centre of Excellence, ensuring alignment with organizational goals.
- Skilled in stakeholder management, collaborating effectively to define project scope, identify tools, and allocate resources..
- Successful people manager with experience in resource hiring, performance management, goal setting, and grooming.
- Proficient in RAID management—identifying and addressing Risks, Assumptions, Issues, and Dependencies, ensuring timely resolution with stakeholders.
- Experienced in leading testing projects using both Agile and Waterfall methodologies, including the preparation of Release Plans, sprint plans, and Requirement Traceability Matrix creation.
- Proficient in utilizing Agile project management tools such as JIRA and Rally for streamlined project execution.
- Adept in implementing and maintaining Continuous Integration and Continuous Delivery (CI/CD) methodologies for enhanced project efficiency and delivery.