SAP
NIRBED CHAKRABORTY
HEALTHCARE INDUSTRY
Kolkata,WB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
Languages
2
2
Certifications
1
1
year of post-secondary education
8
8
years of professional experience
Work History
SUPERVISOR IN CORPORATE BILLING DEPARTMENT
FORTIS HOSPITAL LTD
KOLKATA, WEST BENGAL
12.2019 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Responsible for checking tariff of all Private corporate, Govt-PSUs billing, documents, .
- Counciling patient relatives to help properly as their need.
- Doing admission process, giving estimation as per diagnosis.
- Arranging bed with communicate ER team.
OFFICER IN CORPORATE PATIENT SERVICE
DESUN HOSPITAL
KOLKATA, WEST BENGAL
05.2013 - 11.2019
- Took initiative to root out patient or patient relatives grievances, find root causes and prevent recurrence.
- Officer in corporate patient service handling patients & documentations referred from various Corporate like CGHS, ECHS, WBHS, WBSEDCL,RAILWAY,ESIC, OIL INDIA, IOCL, HALDIA DOCK COMPLEX, BSF, NDRF, CISF, CRPF, COAL INDIA (ALL SUBSIDIARIES),FCI, GOVT OF TRIPURA, MEGHALAYA,JHARKHAND, MIZORAM, GRSE,AIRPORT AUTHORITY OF INDIA,WBPDCL,WBSETCL etc. work both Kolkata & Siliguri there I have to tracking patient admission, documentations, corporate cash payment follow up, patient counseling convert OP to IP.
- For credit corporate check proper authorization letter communicate with respective corporate also need to follow treatment to get feedback and communicate to other. Arrange estimation, medical justifications, extension letter, send feedback to each corporate as required.
Sales Associate
Himalaya Optical
Kolkata, WB
08.2012 - 01.2013
- Served customers in a friendly, efficient manner following outlined steps of service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Having six months of experience in himalaya opticals Pvt Ltd as a Sales Associate
Education
Master of Arts - Public Administration
SHOBHIT UNIVERSITY
MEERUT 03.2013 - 07.2014
Skills
Billing resolutions
Corporate branding initiatives
Billing and payment processing
Coordinating with supervisors
Department communication streamlining
Administrative support
Guest seating arrangements
Office administration
Report generation
Problem-solving abilities
Customer relations
Patient Counseling
Microsoft Office expertise
Data Evaluation
Software
Certification
ADVANCE DIPLOMA IN COMPUTER APPLICATION
collection of bengali story books
SOME OF MY BENGALI STORY BOOKS
1. GOLPO SANGRAHA BY SHARADINDU BANDOPADHYAY
2. GOLPO 101 BY SATYAJIT RAY
3. SUKUMAR RACHANA
4. FELUDA EKADASH BY SATYAJIT RAY
5. TIN BHUBANER KATHA BY SANKAR
6. SHIRSENDUR SERA 100 BY SHIRSENDU MUKHOPADHYAY
7. ARJUN SAMAGRA BY SAMARESH MAJUMDER
8.PANCHASTI GOLPO BY BIMAL KAR
9. DURANTO EAGLE BY DINESH CH CHATTOPADHYAY
10. OFF THE RECORD BY SOUMYA BANDOPADHYAY
Timeline
SUPERVISOR IN CORPORATE BILLING DEPARTMENT
FORTIS HOSPITAL LTD
12.2019 - Current
ADVANCE DIPLOMA IN COMPUTER APPLICATION
02-2015
OFFICER IN CORPORATE PATIENT SERVICE
DESUN HOSPITAL
05.2013 - 11.2019
Master of Arts - Public Administration
SHOBHIT UNIVERSITY
03.2013 - 07.2014
Sales Associate
Himalaya Optical
08.2012 - 01.2013
SWIFT ADVANCE EXCEL
10-2011