Summary
Overview
Work History
Education
Skills
Timeline
Generic

NireshKumar S

Support Engineer

Summary

Professional summary

  • Experienced Technical Support Engineer who excels in collaborating with internal and external partners to tackle complex challenges. Utilizes strong network of vendor, colleague, and external contacts to improve ticket responses. Seamlessly combines personal expertise with extensive professional connections to deliver top-tier support quality.


Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

L2 Technical Support Engineer

FirstSource Solution Private LLD
12.2023 - Current
  • Maintain service availability through active monitoring and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if need to appropriate support tier
  • Incident Ticket Resolution handling via IMS Ticketing Tool and Strictly adhering to Tickets SLA
  • Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issue prior to escalation
  • Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved
  • Monitoring tool administration
  • Flexible for rotational shift

Senior CSA

FirstSource Solution Private LLD
04.2022 - 12.2023
  • Claims adjudication process checks for accuracy and relevancy, with consideration of a member's benefits, before the claim is covered by the payer
  • 2 years of experience in processing claims adjudication
  • Process Adjudication claims and resolve for payment and Denial
  • Knowledge in handling authorization, COB, duplicate, Pricing and corrected claims process
  • Experience in professional (HCFA), institutional (UB) claims
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Knowledge of healthcare insurance policy concepts Copay, coinsurance, deductible etc

Education

Bachelor of Science - Computer Science

Bharathiyar University
Tirupur, Tamilnadu
2014.07 - 2017.01

Master of Computer Application -

Alagappa University
08.2023 - Current

12th Standard -

GHSS
Dharapuram
05-2012

10th Standard -

Private
Dharapuram, India
03-2010

Skills

Database Management and SQL

Timeline

L2 Technical Support Engineer

FirstSource Solution Private LLD
12.2023 - Current

Master of Computer Application -

Alagappa University
08.2023 - Current

Senior CSA

FirstSource Solution Private LLD
04.2022 - 12.2023

Bachelor of Science - Computer Science

Bharathiyar University
2014.07 - 2017.01

12th Standard -

GHSS

10th Standard -

Private

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