NireshKumar S
Support Engineer
Summary
Professional summary
- Experienced Technical Support Engineer who excels in collaborating with internal and external partners to tackle complex challenges. Utilizes strong network of vendor, colleague, and external contacts to improve ticket responses. Seamlessly combines personal expertise with extensive professional connections to deliver top-tier support quality.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
L2 Technical Support Engineer
FirstSource Solution Private LLD
12.2023 - Current
- Maintain service availability through active monitoring and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if need to appropriate support tier
- Incident Ticket Resolution handling via IMS Ticketing Tool and Strictly adhering to Tickets SLA
- Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issue prior to escalation
- Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved
- Monitoring tool administration
- Flexible for rotational shift
Senior CSA
FirstSource Solution Private LLD
04.2022 - 12.2023
- Claims adjudication process checks for accuracy and relevancy, with consideration of a member's benefits, before the claim is covered by the payer
- 2 years of experience in processing claims adjudication
- Process Adjudication claims and resolve for payment and Denial
- Knowledge in handling authorization, COB, duplicate, Pricing and corrected claims process
- Experience in professional (HCFA), institutional (UB) claims
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
- Knowledge of healthcare insurance policy concepts Copay, coinsurance, deductible etc
Education
Bachelor of Science - Computer Science
Bharathiyar University
Tirupur, Tamilnadu 07.2014 - 01.2017
Master of Computer Application -
Alagappa University
08.2023 - Current
12th Standard -
GHSS
Dharapuram05-2012
10th Standard -
Private
Dharapuram, India03-2010
Skills
Database Management and SQL
Operating Systems Expertise (Windows, macOS, Linux)
Problem-Solving and Critical Thinking
Monitoring servers
SQL Operations
RDBMS
Software troubleshooting
Technical support
Application support
Technical Documentation and SOPs
Adaptability and Flexibility
Software debugging
Scripting languages
Timeline
L2 Technical Support Engineer
FirstSource Solution Private LLD
12.2023 - Current
Master of Computer Application -
Alagappa University
08.2023 - Current
Senior CSA
FirstSource Solution Private LLD
04.2022 - 12.2023
Bachelor of Science - Computer Science
Bharathiyar University
07.2014 - 01.2017
12th Standard -
GHSS
10th Standard -
Private