Niriksha Vijaykumar

Project : Chalo - MPC (manual passenger count)

Software built to check the authenticity of the conductors . Web application built to check the passenger count and verify with ETIM data , to avoid fraudulent transactions . the Worked up the dashboard from the scratch and found out major bugs .

Project - Vogo

VOGO is a Scooter or Bike rental Mobile application, which is completely a keyless rental plaftform, mainly build to provide aself-drive scooter rental service, which allows to track, monitor,andcontrols every scooter it rents in real time, It supports for both IC and EV model type, Currently working mainly towards electric models (White carbon, Etrance...etc), also provides the battery services for rent to customers which is mainly managed using vogo fleet app

• (Applications: Vogo, Vogo lite and fleet)
• Proficiency in Software Testing, of SDLC and STLC
• Manual execution of test cases and reporting bugs in Clickup, Jira tool Providing test scenarios to development engineers for gray box testing
• Involved in requirement and test case reviews
• Good knowledge of white box testing and Black box testing, Smoke, Functional, Integration, System Testing
• Performing Regression, Stress, Functionality, Unit Testing and UAT on regular basis for different Android SDK packages provided by the developers team for Vogo application
• Good knowledge about Agile Methodology
• Sprint planning meeting & Daily stand up meeting
• Good knowledge about API Testing (POSTMAN Tool).
• Worked with automation team for automating test cases ( Cypress )
• Knowledge on Selenium python
• Experience on cross browser testing , data driven testing
• Prepared detailed documentation of every new feature and its testing process in Confluence.
• Excellent in identifying edge case scenarios in all the major products

• Managed team of 20+ for providing technical support and product related support w.r.t Ezetap payment products and merchants
• Identify the process gaps and fixed the gaps using PACT analysis and Time and Motion study and report to senior leadership team
• Managed Inbound, Outbound and email support process all together for the clients
• Worked with ticketing tools like Freshdesk, and CRM like sales force, Cloud agent, Kapture
• Recognized 3 times as 'Best team leader' and 'valuable team player'.
• Met all KRA ( shrinkage, attrition , SLA , C-Sat)
• Best in people management
• Good knowledge on Customer retention and customer satisfaction
• Hands on experience on making reports using MS excel ( Vlookup , H-lookup , pivot ,data validations and preparing projects on MS power point