Nirlesh Kumar
GURGAON,9455262006,8810407834
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Zepto
GURGAON
09.2021 - 12.2022
- Manager with experience overseeing multiple tasks and managing employees successfully
- Hardworking professional committed to providing outstanding customer service and assistance
- Contact Me
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
Department Manager
Marche Retail Private Limited (DS Group)
GURGAON
02.2018 - 09.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Receiver
Spar Max Hypermarkets ( A landmark Group)
GURGAON
10.2014 - 01.2018
- To manage the day to day planning
- Ownership and problem resolution
- Training and development staff & Motivate and inspire team member
- Driving sales & customer service
- Reduction of shrinkage & total loss
- Any quarries issues are dealt with at the very spot of time to ensure customer satisfaction
- Work very closely with team members to solve customer problems
- Also needs to understand a team members problem
- Responsible for the contribution to the smooth running of a business, leading team in a positive manner
- Feeding back information to staff via useful and productive staff meeting
- The point of contact for any issues concerning the team and resolving as soon as possible
- Customers by greeting them, offering them assistance
- Find out the customer needs & Serves customers by helping them select product
- Daily,Weekly Reporting to Sales Manager & Maintain Sales Report.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Kept work areas clean, safe and organized.
- Double-checked cargo inventories and documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Regularly reviewed invoices and double-checked orders.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Generated periodic reports to track shipment activities and prepare for delays.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Monitored and managed stock levels of goods to verify availability of products.
- Utilized forklift to transport pallets of goods to and from warehouse.
Education
Bachelor of Science - Biology
Chhatrapati Shahu Ji Maharaj University, Kanpur
01.2013 - 06.2015
Skills
LeadershipAbility to Motivate OthersVerbal and Written CommunicationLanguages
English, Hindi,
System skillsProper resolutionTeam Building
Maximizing profitability
Order management
Team leadership and coaching
Product and service sales
Customer Response
Store displays
Goals and performance
Staff training and development
Database Management
Hourly shift management
Bank deposit procedures
Staff Management
Opening and closing procedures
Customer Relations
Operations
Timeline
Store Manager
Zepto
09.2021 - 12.2022
Department Manager
Marche Retail Private Limited (DS Group)
02.2018 - 09.2021
Receiver
Spar Max Hypermarkets ( A landmark Group)
10.2014 - 01.2018
Bachelor of Science - Biology
Chhatrapati Shahu Ji Maharaj University, Kanpur
01.2013 - 06.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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