Nirlesh Kumar
GURGAON,9455262006,8810407834
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Zepto
GURGAON
09.2021 - 12.2022
- Manager with experience overseeing multiple tasks and managing employees successfully
- Hardworking professional committed to providing outstanding customer service and assistance
- Contact Me
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
Department Manager
Marche Retail Private Limited (DS Group)
GURGAON
02.2018 - 09.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Receiver
Spar Max Hypermarkets ( A landmark Group)
GURGAON
10.2014 - 01.2018
- To manage the day to day planning
- Ownership and problem resolution
- Training and development staff & Motivate and inspire team member
- Driving sales & customer service
- Reduction of shrinkage & total loss
- Any quarries issues are dealt with at the very spot of time to ensure customer satisfaction
- Work very closely with team members to solve customer problems
- Also needs to understand a team members problem
- Responsible for the contribution to the smooth running of a business, leading team in a positive manner
- Feeding back information to staff via useful and productive staff meeting
- The point of contact for any issues concerning the team and resolving as soon as possible
- Customers by greeting them, offering them assistance
- Find out the customer needs & Serves customers by helping them select product
- Daily,Weekly Reporting to Sales Manager & Maintain Sales Report.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Kept work areas clean, safe and organized.
- Double-checked cargo inventories and documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Regularly reviewed invoices and double-checked orders.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Generated periodic reports to track shipment activities and prepare for delays.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Monitored and managed stock levels of goods to verify availability of products.
- Utilized forklift to transport pallets of goods to and from warehouse.
Education
Bachelor of Science - Biology
Chhatrapati Shahu Ji Maharaj University, Kanpur
01.2013 - 06.2015
Skills
Leadershipundefined
Timeline
Store Manager
Zepto
09.2021 - 12.2022
Department Manager
Marche Retail Private Limited (DS Group)
02.2018 - 09.2021
Receiver
Spar Max Hypermarkets ( A landmark Group)
10.2014 - 01.2018
Bachelor of Science - Biology
Chhatrapati Shahu Ji Maharaj University, Kanpur
01.2013 - 06.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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