Hi, I’m
Nirmal Giri
301 Sheetal Nagar Indore
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
years of professional experience
Work History
Banger indoreIndore
F& B Operation Manager
10.2023 - Current
Job overview
- Directed and supervised the daily operations of the F&B outlets, including staffing, scheduling, budgeting and forecasting.
- Developed and implemented operational policies and procedures to ensure high standards of quality control and customer service.
- Monitored inventory levels, food costs and labour costs to maintain profitability.
- Coordinated with vendors for purchasing supplies, equipment maintenance and repairs.
- Analyzed sales trends to develop promotional campaigns to increase revenue.
- Ensured compliance with all relevant health, safety and hygiene regulations in accordance with local laws.
- Conducted regular staff training sessions on customer service techniques as well as product knowledge.
- Organized special events such as banquets or buffets for customers according to their requirements.
- Resolved customer complaints efficiently while maintaining a positive relationship with them.
- Maintained accurate records of financial transactions related to F&B operations.
- Performed market research activities to identify new opportunities for growth in the industry.
- Prepared weekly reports on sales performance, cost analysis, stock movements for management review.
- Worked closely with marketing team to design effective promotions for restaurants, bars, cafes.
- Collaborated with chefs to create menu items that are appealing yet profitable.
- Ensured all customer service staff complied with company policies and procedures.
- Provided training for new employees on guest relations and customer service standards.
- Monitored guest feedback to ensure high levels of satisfaction in restaurant atmosphere.
- Maintained accurate records of customer complaints and resolved issues promptly.
The secret bar and kitchenThane Mumbai
Restaurant Manager
04.2023 - 09.2023
Job overview
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
Restaurant managerIndore
Tic Tac Toe the Modern Bistro Indore
01.2020 - 03.2023
Job overview
- Troubleshot and resolved complex technical issues related to TAC protocols.
- Developed detailed documentation on TAC processes, procedures and best practices.
- Provided hands-on training to new engineers on TAC technologies.
- Monitored system performance and identified potential areas of improvement.
- Performed root cause analysis for various TAC problems.
- Analyzed customer requirements to recommend the most suitable TAC solutions.
- Configured hardware components such as routers, switches, firewalls. according to TAC standards.
- Deployed software applications in line with organizational policies and procedures.
- Collaborated with other teams to ensure seamless integration of different TAC components.
- Conducted research into emerging trends in the field of telecommunications engineering and applied relevant findings towards improving TAC operations.
- Resolved escalated service requests from customers within agreed timeframes.
- Assisted in developing test plans for evaluating the effectiveness of new systems or upgrades before deployment.
- Identified opportunities for process automation and implemented corresponding measures accordingly.
- Generated reports on system performance and presented them to senior management.
- Implemented security measures to protect against unauthorized access or misuse of sensitive data.
- Diagnosed network connectivity issues related to TAC configurations.
- Ensured compliance with industry regulations while carrying out maintenance activities.
- Maintained up-to-date records of all changes made to existing systems.
- Provided technical support during emergency situations involving TAC equipment.
- Recommended modifications or enhancements based on feedback from users.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with developers to resolve recurrent faults.
- Trained end-users and internal staff on new technologies and system updates.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
Kyro indoreIndore
F&B Supervisor
12.2018 - 11.2020
Job overview
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Managed customer complaints or concerns in a timely and professional manner.
- Developed training plans for new employees and assisted in their onboarding process.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Created weekly schedules for F&B staff according to business needs.
- Organized special events, including menu selection and staffing requirements.
- Analyzed customer feedback to develop strategies for improving customer satisfaction ratings.
- Provided guidance and support to junior team members on how to best serve customers effectively.
- Assisted with the development of marketing campaigns to increase sales revenue.
- Prepared daily reports outlining sales figures, labor costs, inventory levels.
- Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
Chawlas kitchen and barIndore
F&B Executive
08.2015 - 11.2018
Job overview
- Planned and coordinated food and beverage activities for events, such as banquets and conferences.
- Assisted in the development of menus, ensured quality control, monitored stock levels and liaised with suppliers.
- Created detailed reports on sales performance, cost management and customer feedback.
- Managed daily operations including staffing, scheduling shifts, ordering supplies, controlling costs and inventory.
- Reviewed customer satisfaction surveys to identify areas for improvement in service delivery.
- Developed strategies to increase profitability by reducing wastage, optimizing portion size and minimizing spoilage.
- Monitored compliance with health and safety regulations regarding food handling procedures.
- Maintained a clean working environment according to health codes by following all sanitation policies.
- Negotiated contracts with vendors to ensure competitive pricing on products purchased for the restaurant or bar.
- Provided training to staff members on proper food handling techniques, menu knowledge and customer service etiquette.
Hotel angel Ahmedabad
F&B Captain
06.2014 - 07.2015
Job overview
- Supervised and trained new staff on food safety regulations, customer service standards and F&B operations.
- Organized the restaurant's seating plan, ensuring that guests were seated in a timely manner.
- Provided excellent customer service by taking orders, answering questions and responding to complaints in a professional manner.
- Ensured all dishes were prepared according to recipes and presented attractively.
- Monitored stock levels of food items and beverages, ordering supplies as needed.
- Conducted regular inventory checks of equipment, utensils and other kitchen supplies.
- Assisted with menu planning, including creating daily specials for customers.
Simmer lounge and bar Mumbai
Bar Assistant
01.2013 - 05.2014
Job overview
- Greeted customers and provided them with menus.
- Assisted in preparing drinks and cocktails according to recipes.
- Kept the bar area clean and organized at all times.
- Checked identification of customers to verify age requirements for purchasing alcohol.
- Processed cash payments from customers accurately.
- Developed knowledge of products offered by the establishment.
- Provided excellent customer service to patrons seated at the bar.
- Ensured compliance with health regulations regarding food safety standards.
- Maintained a professional attitude towards customers throughout their visit.
- Processed credit card payments using point-of-sale systems.
- Monitored inventory levels of supplies needed for the bar area.
- Performed opening and closing duties as assigned by management staff.
- Adhered to established policies and procedures concerning serving alcoholic beverages responsibly.
Esky lounge and bar Mumbai
Bar Assistant
08.2010 - 12.2012
Job overview
- Greeted customers and provided them with menus.
- Assisted in preparing drinks and cocktails according to recipes.
- Kept the bar area clean and organized at all times.
Education
Uttarakhand Board Gadwal
High School Diploma
01-2010
Skills
- Allergy awareness
- Table management
- Food presentation
- Hygiene standards
- Menu pricing
- Menu development
- ABC standards
- Recruitment
- Kitchen staff coordination
- Risk Management
- Communication
- Staff Training
- Adaptability
- Food Safety Compliance
- Financial Management
- Operational Efficiency
- Dietary Restrictions
- Restaurant Operations
- Employee Coaching
- Menu design
Languages
Hindi
First Language
English
Advanced
C1
Timeline
F& B Operation Manager
Banger indore
10.2023 - Current
Restaurant Manager
The secret bar and kitchen
04.2023 - 09.2023
Tic Tac Toe the Modern Bistro Indore
Restaurant manager
01.2020 - 03.2023
F&B Supervisor
Kyro indore
12.2018 - 11.2020
F&B Executive
Chawlas kitchen and bar
08.2015 - 11.2018
F&B Captain
Hotel angel
06.2014 - 07.2015
Bar Assistant
Simmer lounge and bar
01.2013 - 05.2014
Bar Assistant
Esky lounge and bar
08.2010 - 12.2012
Uttarakhand Board
High School Diploma
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