NIRMAL JOHNEY
Customer Relations Manager
Kottaym
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Relationship Manager
Nippon Toyota Motor Corporation Pvt, Ltd
Kottayam
06.2022 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Managed customer relations on ongoing basis to maximize customer retention.
- Directed person team of customer service personnel while helping front-line team members work effectively with over daily customers.
Assistant Accountant
John Joseph &Co. Chartered Accountacts
Kottayam
04.2020 - 03.2022
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
Education
10th Grade - SSLC
Sanjos Public School
Kottayam, India 04.2001 -
Diploma -
Northwest Accreditation
Kottayam,India 05.2014 - 03.2016
Bachelor Of Commerce - Finance & Taxation
St. George College
Erattupetta, Kerala 07.2016 - 03.2019
Skills
Public and Media Relations
Timeline
Customer Relationship Manager
Nippon Toyota Motor Corporation Pvt, Ltd
06.2022 - Current
Assistant Accountant
John Joseph &Co. Chartered Accountacts
04.2020 - 03.2022
Bachelor Of Commerce - Finance & Taxation
St. George College
07.2016 - 03.2019
Diploma -
Northwest Accreditation
05.2014 - 03.2016
10th Grade - SSLC
Sanjos Public School
04.2001 -
Similar Profiles
JEASAN GEORGEJEASAN GEORGE
Automobile Service Advisor at Nippon Motor Corporation Private LimitedAutomobile Service Advisor at Nippon Motor Corporation Private Limited
Sulfecio AlabatSulfecio Alabat
Bare Metal Repair/paintless Repair/ Welder at Toyota Motor Philippines CorporationBare Metal Repair/paintless Repair/ Welder at Toyota Motor Philippines Corporation
Cyrus Adrian TenorioCyrus Adrian Tenorio
Quality Engineer Intern at Toyota Motor Philippines CorporationQuality Engineer Intern at Toyota Motor Philippines Corporation