Nirmal Kumar Rao
Delhi
Overview
14
14
years of professional experience
Work History
Team Leader
Tata 1mg
08.2021 - 02.2024
- Managed conflict resolution within the team to maintain a positive work environment.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Implemented strategic plans to enhance team performance and productivity.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Team Leader
Quantstack technologies
Gurgaon
12.2020 - 08.2021
- Manage the Voice operations team.
- Ensure that the daily and monthly targets are met.
- Analyze various reports to enhance productivity and conversions.
- Ensure the team meets and exceeds stipulated timelines and service levels.
- Prepare and submit periodic team performance reports.
- Audit calls and identify the training requirements of each team member.
Team Leader
PC finance
Gurgaon
07.2019 - 07.2020
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Tele Collection
Home credit
Gurgaon
10.2017 - 07.2019
- Taking out a bound call for collection.
- Maintain attendance and login hours.
- Meat daily and monthly targets.
- Maintain quality score with zero failures.
Telesales Executive
bird infotech
Gurgaon
05.2015 - 06.2018
- Generated new sales leads and presented findings to outside teams and supervisors for review.
- Documented sales call data in company software.
- Collaborated with new customers to give details about company offerings.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Generated new leads via cold calling techniques, referrals, networking events.
Customer Service Representative
Aegise BPO
Gurgaon
03.2010 - 06.2012
- Taking inbound calls
- Talk to engineer to installed broadband connection
- Talk to client after successfully installed his connection
- Gives all information regarding his plans and broadband
Education
B.A -
CSJM university
Kanpur, UP06.2018
Disclaimer
I declare that the above mentioned information is true up to my knowledge and belief. I assure I will be loyal to the firm and do my duties sincerely.
Languages
- English
- Hindi
Personal Information
- Father's Name: Sukhdev Ram
- Date of Birth: 11/28/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader
Tata 1mg
08.2021 - 02.2024
Team Leader
Quantstack technologies
12.2020 - 08.2021
Team Leader
PC finance
07.2019 - 07.2020
Tele Collection
Home credit
10.2017 - 07.2019
Telesales Executive
bird infotech
05.2015 - 06.2018
Customer Service Representative
Aegise BPO
03.2010 - 06.2012
B.A -
CSJM university