Overview
Work History
Education
Disclaimer
Languages
Personal Information
Timeline
Generic

Nirmal Kumar Rao

Delhi

Overview

14
14
years of professional experience

Work History

Team Leader

Tata 1mg
08.2021 - 02.2024
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Implemented strategic plans to enhance team performance and productivity.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Team Leader

Quantstack technologies
Gurgaon
12.2020 - 08.2021
  • Manage the Voice operations team.
  • Ensure that the daily and monthly targets are met.
  • Analyze various reports to enhance productivity and conversions.
  • Ensure the team meets and exceeds stipulated timelines and service levels.
  • Prepare and submit periodic team performance reports.
  • Audit calls and identify the training requirements of each team member.

Team Leader

PC finance
Gurgaon
07.2019 - 07.2020
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Tele Collection

Home credit
Gurgaon
10.2017 - 07.2019
  • Taking out a bound call for collection.
  • Maintain attendance and login hours.
  • Meat daily and monthly targets.
  • Maintain quality score with zero failures.

Telesales Executive

bird infotech
Gurgaon
05.2015 - 06.2018
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Documented sales call data in company software.
  • Collaborated with new customers to give details about company offerings.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Generated new leads via cold calling techniques, referrals, networking events.

Customer Service Representative

Aegise BPO
Gurgaon
03.2010 - 06.2012
  • Taking inbound calls
  • Talk to engineer to installed broadband connection
  • Talk to client after successfully installed his connection
  • Gives all information regarding his plans and broadband

Education

B.A -

CSJM university
Kanpur, UP
06.2018

Disclaimer

I declare that the above mentioned information is true up to my knowledge and belief. I assure I will be loyal to the firm and do my duties sincerely.

Languages

  • English
  • Hindi

Personal Information

  • Father's Name: Sukhdev Ram
  • Date of Birth: 11/28/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Team Leader

Tata 1mg
08.2021 - 02.2024

Team Leader

Quantstack technologies
12.2020 - 08.2021

Team Leader

PC finance
07.2019 - 07.2020

Tele Collection

Home credit
10.2017 - 07.2019

Telesales Executive

bird infotech
05.2015 - 06.2018

Customer Service Representative

Aegise BPO
03.2010 - 06.2012

B.A -

CSJM university

Similar Profiles

CREATE PROFILE
Nirmal Kumar Rao