Nirmal Michael

Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 10years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Accomplished Team Manager with 4 years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude. Accomplished [Job Title] with [Number] years of experience guiding and developing [Industry] employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

• Migrated 4 Business for BBEST from tele performance- Account Closure/Equifax non AR/PP Mail box/Account Access
• Led the Automation project (RPA) for Account closure (BBEST) improving efficiency and saving man hours
• Driving the Colleague Engagement for entire BBEST and TC14 business
• Driving Soft skills training for entire BBEST
• Lean Accredited and completed a lean project with 8 FTE’s saves
• Was part of various Process improvements projects which resulted in manly hours saves or FTE saves
• Lead the Automation Project (RPA) for PPI UKC Payment Process, Noida E2E migration from Initial stage to Live process
• Have won several awards for Best Pitch, Team Awards and Best Lean Project
• Migrated the Complex PPI Process for Cards from Onshore to Noida and also delivered training to the Ramp-up Batch at Noida.
• Migrated the Cheque PPI Process for Non-Cards from Onshore to Noida

• Gender: Male
• Nationality: Indian