Nirmal Ojha
Jajapur
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager
Hard Rock International
11.2021 - Current
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
Front Office Executive
Radisson
10.2016 - 10.2021
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
Front Office Associate
Cidade De Goa
02.2015 - 10.2016
- Answers phone calls courteously
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handel guest check in and checkouts professionally and in a welcoming and specialized manner
- Make cash drop at the end of each shift
- Maintain the hotels high standard services and hospitality . . Offer guest advice on local shopping eating areas
Front Office Assistant
Country Inn and Suites by Carlson
12.2013 - 02.2015
- Greeting and welcoming guests
- Handel guest check in and checkouts professionally and in a welcoming and specialized manner
- Make cash drop at the end of each shift
- Collect payment in the form of cash and process credit card payments
- Handling guest requests and complaints
Education
Diploma in Hotel Management - Front Office
Food Craft Institute
Odisha11.2009
Bachelor of Arts - Arts
B. J. B. Autonomous College
Bhubaneswar03.2008
Skills
- Customer service focus
- Attention to Detail
- New Employee Training
Certification
Train the trainer program
Timeline
Duty Manager
Hard Rock International
11.2021 - Current
Front Office Executive
Radisson
10.2016 - 10.2021
Front Office Associate
Cidade De Goa
02.2015 - 10.2016
Front Office Assistant
Country Inn and Suites by Carlson
12.2013 - 02.2015
Diploma in Hotel Management - Front Office
Food Craft Institute
Bachelor of Arts - Arts
B. J. B. Autonomous College
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