Nirmal Raj R

• Managing On-premise and Azure AD
• Microsoft Office 365 Administration
• Creating and managing Virtual Machines.
• Provided technical support and troubleshooting for Windows and Linux-based workstations, resolving issues within defined SLAs.
• Intune and Workspace One MDM configuration and troubleshooting.
• Handling Backup of Server.
• Firewall monitoring, updates and troubleshooting.
• Managed onboarding and offboarding of employees.
• Tickets handling using Fresh service Ticketing tool.

Successfully managed and administered a large-scale Windows, Linux systems and
servers, ensuring optimal performance and availability of critical systems.

• ServiceNow Ticket Management tool handing.
• Application Support in SAP, IBM Notes, and other client dedicated software.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.

• Installing Operating System such as Windows 10, XP Win2003 Server, Windows7,Windows 8 and Linux.
• Sophos and SEPM Antivirus Patch updating.
• Provided Remote support using Bomgar, Team viewer,
  Damware .
• Configured and maintained essential networking services, including DNS related to LAN and WIFI in the system.
• WEB Meeting Coordination and Configurations using different Apps like Teams, Skype, Zoom, Cisco WebEx, and Polycom.
• Asset Management.

• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Printer configuration and troubleshooting.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

• Configured hardware, devices, and software to set up work stations for employees.
• Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.