LUCID POS PROMIS
NIRMAL S
RESTAURANT MANAGER
Madurai,TN
Work Preference
Summary
Seasoned and passionate Food & Beverage Professional with 5+ years of progressive experience in restaurant operations, team leadership, and guest experience management. Adept at optimizing front and back-of-house operations, improving customer satisfaction, and driving revenue growth. Proven expertise in managing multi-location outlets and leading large teams in high-paced environments.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
5
5
years of professional experience
5
5
Languages
1
1
Certificate
Work History
Restaurant Floor Manager
Visthara - Urban Boutique Hotel
04.2025 - Current
- Oversee daily floor operations, and ensure exceptional guest experiences.
- Lead and train a team to uphold service excellence and maintain hotel F&B standards.
- Supervise waiters, hosts, bartenders, and housekeeping staff during shifts.
- Conduct pre-shift briefings, and ensure team understanding of daily specials or events.
- Minimize wastage, and ensure cost-effective use of resources.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Restaurant Manager
BOCS Pizza
08.2023 - 04.2025
- Managed day-to-day operations of the restaurant and supervised over 20 staff members.
- Implemented cost-control measures and improved customer satisfaction scores.
- Promote upselling of food, beverages, and special offers.
- Prepare daily shift reports (guest count, feedback, sales summary, staff performance, etc.).
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Supervisor
BOCS Pizza
06.2022 - 07.2023
- Supported management in scheduling, inventory, and training..
- Manage VIP or group reservations with special care.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Senior Team Leader
Sterling Holiday Resorts Limited
04.2021 - 06.2022
- Supervised floor service at a resort property, with a focus on guest satisfaction.
- Conducted regular briefings, and ensured compliance with brand standards.
- Supervise service activities in assigned sections, and assist team members as needed.
- Handle table arrangements, reservations, and special guest requests.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
Restaurant Captain
Hoggarden By Madfellas
06.2020 - 05.2021
- Managed a high-volume casual dining outlet, including vendor management and service training.
- Maintained cleanliness of overall dining room.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
Restaurant Steward
Hoggarden By Madfellas
07.2019 - 06.2020
- Oversaw guest handling, order management, and front-line service delivery.
- Setting up tables (laying tablecloths, napkins, condiments, and cutlery) before service begins.
- Ensuring that service stations (sideboards, condiment stands, cutlery sets) are well-stocked and ready.
- Assisting with food & beverage service as required: greeting guests, assisting servers, refilling drinks, clearing tables.
Education
Bachelor of Science - Hotel Management & Catering Science
Madurai Kamaraj University
Madurai, Tamil Nadu 04.2001 -
High School Diploma -
Tagore Vidyalayam Matric. Hr. Sec. School
Madurai, Tamil Nadu 04.2001 -
Secondary School Leaving Certificate - 10th Grade
Tagore Vidyalayam Matric. Hr. Sec. School
Madurai, Tamil NaduSkills
Clear written communication
Flexible problem-solving
Effective team leadership
Skilled in high-stress environments
Customer engagement
Staff training and development
Performance evaluations
Point of sale (POS) system operation
References
On Request
Core Competencies
- Restaurant Operations Management
- Team Leadership & Staff Supervision
- Cost Control & Revenue Optimization
- Guest Experience & Customer Service
- Hiring, Training & Performance Appraisal
- Shift Planning & Inventory Control
- Food Safety & Sanitation Compliance
- Conflict Resolution & Complaint Handling
Software
IDS NEXT
PET POOJA
Declaration
I hereby declare that all the information provided above is true to my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Intermediate (B1)
Kannada
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Floor Manager
Visthara - Urban Boutique Hotel
04.2025 - Current
[RESTAURANT MANAGER], [BOCS PIZZA-MADURAI] - [JUN-2023 TO APRIL-2025]
04-2025
Restaurant Manager
BOCS Pizza
08.2023 - 04.2025
Restaurant Supervisor
BOCS Pizza
06.2022 - 07.2023
Senior Team Leader
Sterling Holiday Resorts Limited
04.2021 - 06.2022
Restaurant Captain
Hoggarden By Madfellas
06.2020 - 05.2021
Restaurant Steward
Hoggarden By Madfellas
07.2019 - 06.2020
Bachelor of Science - Hotel Management & Catering Science
Madurai Kamaraj University
04.2001 -
High School Diploma -
Tagore Vidyalayam Matric. Hr. Sec. School
04.2001 -
Secondary School Leaving Certificate - 10th Grade
Tagore Vidyalayam Matric. Hr. Sec. School
Certification
[RESTAURANT MANAGER], [BOCS PIZZA-MADURAI] - [JUN-2023 TO APRIL-2025]
Interests
Fitness training, Travelling, Music, Exploring new cuisines foods