Nirmal Singh
Punjab
Summary
Versatile professional with extensive experience in cybersecurity and network security, excelling in roles requiring exceptional leadership and analytical skills. Demonstrated success in enhancing customer satisfaction and team performance at Indus Guard Services. Adept in driving improvements in security monitoring and threat analysis, poised to tackle complex challenges in dynamic environments.
Overview
13
13
years of professional experience
Work History
Team Leader
Indus Guard Services
Dubai
02.2021 - 01.2024
- Encouraged team growth by tailoring responsibilities to individual strengths.
- Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
- Boosted customer satisfaction by ensuring high service quality, and swift issue resolution.
- Optimized operations through strategic staff scheduling.
- Minimized complaints with proactive team performance improvements, and quick problem-solving.
IT Support
Charan Commercial College
Punjab
04.2017 - 02.2021
- Provided Tier 1 IT support to internal users through desk-side support services.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Ensured all operating systems, antivirus programs, and software were consistently updated for security and efficiency.
- Handled troubleshooting and management of local and network printers.
- Coordinated IT support services such as hardware and software installation and maintenance.
Steward
SkyCity Entertainment Group
Auckland
10.2014 - 09.2016
- Assisted the Chef-de-Partie in creating Purchase Orders (PO) and receiving the goods
- Executed inventory management tasks to ensure efficient store operations
- Assisted in training new employees, sharing knowledge of store procedures and best practices
Network Administrator
IT World
Punjab
06.2011 - 05.2013
- Planned, designed, documented, and implemented systems for installing and maintaining desktop PCs, servers, network equipment, and software applications.
- Improved network efficiency by implementing and managing system updates and patches.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Education
Cybersecurity Fundamentals -
IBM
01.2025
Graduate Diploma in Business Management - Level 7
Kiwi Institute of Training And Education
Auckland, New Zealand09.2016
Diploma in Computing - Level 7
NTEC Tertiary Group (Aspire2 International)
Auckland, New Zealand05.2014
Diploma in Electronics & Communication Engineering -
Lord Krishna Polytechnic College
Punjab, India01.2010
Skills
- MS Office
- Linux/Windows
- Team motivation
- Attention to detail
- Problem solving
- Teamwork and collaboration
- Analytical thinking
- Client support and troubleshooting
- Network security and threat analysis
- Data protection
- Access control
- Network and Security monitoring
- Phishing detection
- Patch management
- Cybersecurity frameworks
- Remote support
Accomplishments
Team Leader of the Month, 08/22, Awarded for outstanding leadership and team performance leading to a 10% salary increase.
Timeline
Team Leader
Indus Guard Services
02.2021 - 01.2024
IT Support
Charan Commercial College
04.2017 - 02.2021
Steward
SkyCity Entertainment Group
10.2014 - 09.2016
Network Administrator
IT World
06.2011 - 05.2013
Cybersecurity Fundamentals -
IBM
Graduate Diploma in Business Management - Level 7
Kiwi Institute of Training And Education
Diploma in Computing - Level 7
NTEC Tertiary Group (Aspire2 International)
Diploma in Electronics & Communication Engineering -
Lord Krishna Polytechnic College
Languages
- English, Bilingual or Proficient (C2)
- Punjabi, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
- Spanish, Beginner (A1)
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