Technology
Nirmal Singh
Amritsar, Punjab
Summary
AI Model Trainer | Data Annotator | Prompt Evaluator | Cybersecurity Analyst | Network Security | Team Leadership | IT Support
Emerging AI and cybersecurity professional with experience as an AI Model Trainer, Data Annotator, and Prompt Evaluator. Strong foundation in cybersecurity, network security, and IT support, with a proven track record in team leadership and performance optimization. Skilled in data analysis, improving AI model accuracy, and enhancing security protocols. Known for attention to detail, adaptability, and a passion for continuous learning in both AI and cybersecurity fields.
Overview
14
14
years of professional experience
Work History
Freelancer
AI Model Trainer & Data Annotator
US & India
04.2025 - Current
- Trained AI and machine learning models by providing structured feedback on model outputs.
- Evaluated model performance using project-specific guidelines to improve accuracy and relevance.
- Created, reviewed, and refined prompts and responses to enhance natural language understanding and generation.
- Identified errors, inconsistencies, and bias in AI model behavior, contributing to responsible AI development.
- Collaborated with annotation and QA teams to align training data with quality standards.
- Followed strict instructions and labeling protocols to ensure data integrity and consistency across tasks.
Team Leader
Indus Guard Services
Dubai
02.2021 - 01.2024
- Encouraged team growth by tailoring responsibilities to individual strengths.
- Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
- Boosted customer satisfaction by ensuring high service quality, and swift issue resolution.
- Optimized operations through strategic staff scheduling.
- Minimized complaints with proactive team performance improvements, and quick problem-solving.
IT Support
Charan Commercial College
Punjab
04.2017 - 02.2021
- Provided Tier 1 IT support to internal users through desk-side support services.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Ensured all operating systems, antivirus programs, and software were consistently updated for security and efficiency.
- Handled troubleshooting and management of local and network printers.
- Coordinated IT support services such as hardware and software installation and maintenance.
Steward
SkyCity Entertainment Group
Auckland
10.2014 - 09.2016
- Assisted the Chef-de-Partie in creating Purchase Orders (PO) and receiving the goods
- Executed inventory management tasks to ensure efficient store operations
- Assisted in training new employees, sharing knowledge of store procedures and best practices
Network Administrator
IT World
Punjab
06.2011 - 05.2013
- Planned, designed, documented, and implemented systems for installing and maintaining desktop PCs, servers, network equipment, and software applications.
- Improved network efficiency by implementing and managing system updates and patches.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Education
Graduate Diploma in Business Management - Level 7
Kiwi Institute of Training And Education
Auckland, New Zealand09.2016
Diploma in Computing - Level 7
NTEC Tertiary Group (Aspire2 International)
Auckland, New Zealand05.2014
Diploma in Electronics & Communication Engineering -
Lord Krishna Polytechnic College
Punjab, India01.2010
Skills
- MS Office
- Linux/Windows
- Team motivation
- Attention to detail
- Problem solving
- Teamwork and collaboration
- Analytical thinking
- Client support and troubleshooting
- Network security and threat analysis
- Data protection
- Access control
- Network and Security monitoring
- Phishing detection
- Patch management
- Cybersecurity frameworks
- Remote support
- Data annotation
- Machine learning
Accomplishments
Team Leader of the Month, 08/22, Awarded for outstanding leadership and team performance leading to a 10% salary increase.
Timeline
Freelancer
AI Model Trainer & Data Annotator
04.2025 - Current
Team Leader
Indus Guard Services
02.2021 - 01.2024
IT Support
Charan Commercial College
04.2017 - 02.2021
Steward
SkyCity Entertainment Group
10.2014 - 09.2016
Network Administrator
IT World
06.2011 - 05.2013
Graduate Diploma in Business Management - Level 7
Kiwi Institute of Training And Education
Diploma in Computing - Level 7
NTEC Tertiary Group (Aspire2 International)
Diploma in Electronics & Communication Engineering -
Lord Krishna Polytechnic College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
- English, Proficient (C2)
- Punjabi, Native
- Hindi, Native
- Spanish, Beginner (A1)
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceHealthcare benefitsPaid sick leave4-day work weekWork from home optionPaid time offStock Options / Equity / Profit SharingFlexible work hoursCompany CultureCertifications and Badges
- Introduction to Cybersecurity (Cisco)
- Cybersecurity Fundamentals (IBM)
- Introduction to Threat Landscape 2.0 (Fortinet)
- Introduction to Generative AI (IBM)
Interests
Languages
- English, Proficient (C2)
- Punjabi, Native
- Hindi, Native
- Spanish, Beginner (A1)
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