Nirmala Anand
Muradnagar
Summary
I am seeking a dynamic and challenging work environment where I can share my knowledge, expand my expertise, and stay up-to-date with the latest technologies in response to evolving business needs. My personal strengths include:
1. Clear thinking and conceptual skills.
2. Strong willpower and aptitude for teamwork.
3. Total commitment to assigned tasks and confidence in achieving success.
4. Effective communication skills, with the ability to interact with a diverse range of people, including the public & professionals.
Overview
11
11
years of professional experience
Work History
Manager (CRM)
SP SAI IT Pvt.Ltd
01.2025 - Current
- Project: NX -ONE
- Key Responsibilities:
- Pre-launch preparation of all legal and financial documentation such as: Bills, receipt formats & allotment letter
- BBA drafts, Bank NOC, TPT for bank loans
- Managing bank tie-ups
- KYC verification prior to releasing bookings
- Preparation of Permission to Mortgage (PTM) for bank loan cases
- Agreement generation through Software & manual
- BBA Agreement / Deed of Conveyance registration, including physical presence at the Registrar Office
- Billing generation and payment receipting
- Handling cancellations
- Transfer cases including name addition/deletion
- Preparation and registration of Transfer Deeds
- Processing refunds
- Manual calculation of interest and demand for legal case support
- Reinstatement and forfeiture calculations shared with cross-functional teams
- Issuance of manual reminder letters such as:
- Pre-termination and termination notices
- Payment reminders send by mails & courier
- Delayed penalty & interest calculate
- Uploading waiver / credit note entries in the system
- Preparation of Finance NOC for handover
Manager (CRM)
M/s Blue Square Infrastructure LLP
03.2018 - 07.2024
- Project: Spectrum@Metro Mall
- Key Responsibilities:
- Successfully handed over commercial and residence after obtaining occupancy certificates and issuing NOCs to customers.
- Ensured timely resolution of customer queries through streamlined coordination with the accounts department.
- Streamlined customer records, documentation, and GST invoices in collaboration with sales and accounts departments.
- Maintained accurate customer databases using MS Excel (Vlookup, Mail Merge), 4QT, and Eazy Tool.
- Managed post-sales activities, including welcome letters, receipts, agreements, demand notices, collections, cancellations, unit transfers, and alterations.
- Ensured smooth operation of CRM.
- Prepared amendment letters for customers regarding changes in applicants, payment plans, or sale prices.
- Resolved escalated cases to achieve maximum customer satisfaction, handled customer grievances, and maintained long-term relationships.
- Prepared daily and monthly MIS reports and area sales Charts for bookings and payments.
Assistant Manager
My Sports Hub
03.2015 - 03.2018
- Increased sales growth through strategic development and implementation of marketing initiatives.
- Enhanced customer loyalty by creating engaging loyalty programs and initiatives.
- Streamlined inventory management to minimize stockouts and optimize replenishment processes.
- Led and motivated a high-performing team, fostering professional development and growth.
- Conducted performance reviews, driving team performance through constructive feedback and support.
- Ensured compliance with policies and regulations, mitigating risks and promoting safety.
Education
MBA -
Swami Vivekanand Subharti University
01.2025
B.A Final - undefined
North East Christian University
01.2017
XII - undefined
UP BOARD
01.2007
X - undefined
UP BOARD
01.2005
Skills
- (A) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- (B) Digital Marketing (SEO, Social Media, Email Marketing)
- (C) Working Real estate Software Sap, Farvision & 4QT
Timeline
Manager (CRM)
SP SAI IT Pvt.Ltd
01.2025 - Current
Manager (CRM)
M/s Blue Square Infrastructure LLP
03.2018 - 07.2024
Assistant Manager
My Sports Hub
03.2015 - 03.2018
B.A Final - undefined
North East Christian University
XII - undefined
UP BOARD
X - undefined
UP BOARD
MBA -
Swami Vivekanand Subharti University