Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

NIRMALA CHITRA

Hyderabad

Summary

Highly skilled Executive Assistant with expertise in human resources, recruitment, and business coordination. Proficient in patients handling and finance management. Dedicated to streamlining operations and providing exceptional support to maximize organizational effectiveness. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Assistant to CEO

Pi Datacenters Pvt Ltd
03.2015 - Current
  • Meticulous, task driven Executive Assistant with 10+ years of administrative experience in managing client-centric office operations
  • Equipped with exceptional ability to facilitate all aspects of internal and external communications, support day-to-day administrative, Financial and operational functions by working collaboratively with C-level executives and Board of Directors
  • Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Greeted visitors warmly upon arrival at the office premises.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Facilitated communication between different departments within organization.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Maintained confidential records and files related to executive operations.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed and tracked expenses to meet company budget requirements.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed daily invoices, reports and proposals.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Leveraged word processing software to create proposals, letters and memos.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Prepared invoices and drafted memos for executives.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Took detailed notes in meetings and disseminated information afterward.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Delivered optimal administrative, customer service and case management support.
  • Researched and prepared information for presentations to high-level executives.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Coordinated multiple schedules using online calendaring system.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Executive Assistant to CEO

Apollo Sugar Clinics
05.2014 - 03.2015
  • MIS building from various data sources, finance, HR, sales etc, 2) Follow up on decisions derived from MIS and other decisions CEO needing to see regular progress proactively, 3) Company CEO who heads over all Sales & Pre sales, this person will assist him, more so when he is travelling and thus ensure all regular meetings are happening
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Greeted visitors warmly upon arrival at the office premises.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Facilitated communication between different departments within organization.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Maintained confidential records and files related to executive operations.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.

Executive Assistant To Director

999eventsindia
02.2012 - 07.2014
  • Fixing appointment
  • Attending meetings and conferences
  • Preparing minutes of agenda
  • Working closely with the management.
  • Facilitated communication between different departments within organization.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Managed daily invoices, reports and proposals.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Front Desk Executive

Med Spa
01.2010 - 12.2011
  • Expertise in Office Management, Client Relations, Provider Relations, Confidential Correspondence, Admin Support, Account Management, Document Management, Front Office Operations, Departmental Liaison, TeamLeadership, Documents/Record Keeping & Innovative Problem Solver
  • Assisted with the check-in process for guests.
  • Provided administrative support to staff members.
  • Responded quickly to emails from customers regarding their queries.
  • Processed payments using credit card machines or POS systems.
  • Maintained an accurate inventory of office supplies.
  • Monitored visitor access to secure areas of the building.
  • Ensured that all areas of the front desk were kept clean and organized.
  • Greeted and welcomed customers in a friendly manner.
  • Performed cashier duties including taking payments from customers and making change accurately.
  • Handled high volume of phone calls and routed to proper guest or internal department.

Customer Care Executive

Dishtv
11.2007 - 12.2009
  • Handling Inbound & Outbound Calls, Solving the queries through telephone or email.

Customer Care Executive

Mahindra & Mahindra
11.2005 - 11.2006
  • Handling the Visitors,handling the EPBAX,Attending the calls,Maintaining regular contacts with multi functional organizations

Education

B.A - Political Science -

Meerut University
01.2005

High School Diploma -

STATE BOARD OF TECHNICAL EDUCATION
HYDERABAD
03-2004

Skills

  • Calendar Management
  • Travel Planning
  • Meeting Coordination
  • Project Management
  • Office Administration
  • Client Relations
  • Expense Reporting
  • Vendor & Supply Management
  • Issue Resolution
  • Special Projects Technology Management
  • Staff Hiring
  • Travel administration
  • Presentation Development
  • Scheduling
  • Project Oversight
  • Customer Service
  • Mail Management
  • Social Media Management
  • Staff Management
  • Office Management
  • Administrative Support
  • Business Writing
  • Strategic Planning
  • Business Administration
  • Database Management
  • Meeting planning
  • Customer Service-Oriented
  • Administrative support specialist
  • Legal administrative support
  • Mail handling
  • Policy Enforcement
  • File Organization
  • Spreadsheet tracking
  • Conflict Management
  • Interpersonal Communication
  • Performance Improvement
  • Social media knowledge
  • Appointment Setting
  • Multi-line phone proficiency
  • Professional and mature
  • Schedule Management
  • Articulate and well-spoken
  • Strong Problem Solver
  • Phone Etiquette
  • Travel Arrangements
  • Business Correspondence
  • Understands grammar
  • Excel spreadsheets
  • Human resource laws knowledge
  • Conference planning
  • Document Preparation
  • Meticulous attention to detail
  • Information confidentiality
  • Task Delegation
  • Proper phone etiquette
  • Self-starter
  • Human Resources Management (HRM)
  • Executive Support
  • Accounting
  • Travel Coordination
  • Resourceful
  • Report Development

Certification

  • MICROSOFT CERTIFIED OFFICE SPECALIST
  • GOOGLE ADS SEARCH CERTFICATION
  • CERTIFICATE PROGRAM IN CLOUD COMPUTING
  • PMP CERTIFICATION TRAINING COURSE
  • FUNDAMENTALS OF DIGITAL MARKETING

Timeline

Executive Assistant to CEO

Pi Datacenters Pvt Ltd
03.2015 - Current

Executive Assistant to CEO

Apollo Sugar Clinics
05.2014 - 03.2015

Executive Assistant To Director

999eventsindia
02.2012 - 07.2014

Front Desk Executive

Med Spa
01.2010 - 12.2011

Customer Care Executive

Dishtv
11.2007 - 12.2009

Customer Care Executive

Mahindra & Mahindra
11.2005 - 11.2006

B.A - Political Science -

Meerut University

High School Diploma -

STATE BOARD OF TECHNICAL EDUCATION
  • MICROSOFT CERTIFIED OFFICE SPECALIST
  • GOOGLE ADS SEARCH CERTFICATION
  • CERTIFICATE PROGRAM IN CLOUD COMPUTING
  • PMP CERTIFICATION TRAINING COURSE
  • FUNDAMENTALS OF DIGITAL MARKETING

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NIRMALA CHITRA