Nirmala D
Chennai
Summary
Experienced AR Caller with strong background in healthcare billing and collections. Possess sound understanding of revenue cycle management, claim adjudication, and denial management. Focused on improving cash flow by reducing days in accounts receivable. Proven ability to maintain patient confidentiality while providing high-quality customer service.
Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
1
1
year of professional experience
Work History
AR Caller
Omega HealthCare
Chennai
03.2024 - Current
- Recorded information about status of collection efforts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Wrote appeal letters to insurance companies for denial of claims.
- Entered customer information into the system accurately and completely.
- Participated in team meetings to discuss best practices for AR calling strategies.
- Accepted and processed customer payments and applied toward account balances.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Verified accuracy of billing information prior to submitting invoices for payment.
- Corresponded with customers via email or phone regarding billing inquiries or disputes.
- Processed payments from customers in a timely manner according to established procedures.
- Received payments and posted amounts to customer accounts.
- Analyzed accounts receivable data to ensure accuracy of patient records.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Master of Science - Mathematics
Arignar Anna Government Arts College
Walajapet 05-2023
Skills
- Accounts receivable management
- Billing dispute resolution
- Payment processing accuracy
- Data analysis techniques
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Process improvement
- Project coordination
- Denial management
- Medical billing
- Patient account Follow-up
- Interpersonal skills
- Adjustment posting
Timeline
AR Caller
Omega HealthCare
03.2024 - Current
Master of Science - Mathematics
Arignar Anna Government Arts College
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