NIRMALA NAIR
Gurgaon
Summary
Aviation and Loyalty Professional, with a demonstrated history 10+ years of in the domain Loyalty Program, Product Development, Air and Non-Air Partnership, Contract Negotiations, CRM Implementation and Support, Operations Management, Website & Mobile App development, Access Control Management.
Overview
21
21
years of professional experience
Work History
PRODUCT MANAGER
TATA SIA Airlines (VISTARA)
04.2021 - Current
- Managed Loyalty Partnership Portfolio for Club Vistara across airlines and non-airline (banking partnerships) grew the portfolio
- Spearheaded the design and launch of various co-brand partnerships: IDFC Co Brand, SBI Co Brand, Axis Co Brand, IndusInd Co Brand
- Successfully launched airline partnerships with: United Airlines, Air Canada, Lufthansa, Japan Airlines
- Modeled the first and several other marketing campaigns for points transfer, resulting in increased revenue
- Business Development and Revenue Enhancement
- A
- Identifying new alliance partners in the industry through market research, leading to business development opportunities and increased revenues for the organization.
TECHNICAL PROJECT MANAGER
TATA SIA Airlines (VISTARA)
08.2015 - 04.2021
- Implemented New Loyalty System - MARMS
- This is projected is expected to save revenue Intune of INR 5 Crs yearly for Vistara
- SME for Loyalty Innovations
- Handling Access Management
- On Boarded 5 Airline Partners and 40+ non-Air partners for Club Vistara
- In addition to onboarding, migration, day to day maintenance and business escalations
- Launched online redemption capability and international sectors from loyalty aspect
- Nominee Feature, Cash &Miles
- Developed an efficient partner management system from scratch in collaboration with TCS, aimed at streamlining operational work and improving backend support and feasible for end users(Partner).
BRAND MANAGER
Chocolate Frey AG (UDI)
08.2014 - 07.2015
- Responsible for managing the entire product portfolio of Frey brand such chocolates and confectionaries
- On-boarded top companies in Hospitality, Aviation, GT and MT market to use and promote Frey brand of chocolates.
SENIOR EXECUTIVE
Kingfisher
02.2010 - 04.2014
- Solely Handling Non air reward (Air Boutique) shop for Kingfisher and all redemption issues for King Club
- Setting and meeting performance targets for speed, efficiency, quality and managing the daily running of the Call Centre
- To work on testing and live creation for any new product launch.
SUPERVISOR
Jet Airways
11.2003 - 02.2010
- Liaising with team leaders, operatives and third parties to gather information and resolve issues
- Handling complex customer complaints or enquiries
- To go through award reservation queues in Sabre interact for incomplete and TTML.
Education
MBA -
NMIMS
Diploma -
WELINGKAR
BA -
MITHIBAIi College
Skills
- Product Manager
- Project Management
- JIRA
- GDS
- CRM
- Website Development
- Mobile Development
- Contract Negotiations
- Marketing Campaigns
- Strategy
- BRD
- FRD
- Partner On boarding
- SFTP
Personal Information
Title: AVIATION & IT PROFESSIONAL
Languages
- ENGLISH, Native or Bilingual Proficiency
- HINDI, Native or Bilingual Proficiency
- MARATHI, Native or Bilingual Proficiency
- MALYALAM, Native or Bilingual Proficiency
Projects
LMS/CRM Implementation: Launched Portal for Club Vistara Partners New Loyalty system (MARMS). International Station Launch Air Partner On boarding: On boarded 5 Airlines as FFP partners Non-Air Partner On boarding: On boarded 40+ non-Airlines partnership for Club Vistara. Cash and Miles: Combination of cash and Club Vistara Points (CV Points). Award and Tier Predictor: Allows you to get a preview of the number of free flights and upgrades within 12 months Nominee Management: Changes in Nominee Page online.
Timeline
PRODUCT MANAGER
TATA SIA Airlines (VISTARA)
04.2021 - Current
TECHNICAL PROJECT MANAGER
TATA SIA Airlines (VISTARA)
08.2015 - 04.2021
BRAND MANAGER
Chocolate Frey AG (UDI)
08.2014 - 07.2015
SENIOR EXECUTIVE
Kingfisher
02.2010 - 04.2014
SUPERVISOR
Jet Airways
11.2003 - 02.2010
MBA -
NMIMS
Diploma -
WELINGKAR
BA -
MITHIBAIi College
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