Nirmala Sahu
Dhamtari
Summary
Willingness to take up challenges in any prospective field where innovative ideas encourage the most dynamically works for growth and development of business and ultimate goal to be a director of housekeeping. Personal Characteristics: Strong sense of Motivation for both the team. With well-defined organization skills. I strongly believe in team work, and keep myself to be decisive, flexible and above all guest and service oriented.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Housekeeping Manager
Pravasa Hotels
10.2024 - Current
- Properties under command:
- Pravasa Stay – Vadodara (61 Keys) Pre Opening
- Pravasa Hotel & Banquets - Vadodara (61 Key) Pre Opening
- Handling a team of 30 staff in above units, closely monitoring all aspects of Housekeeping & hygiene simultaneously keeping department cost to minimal and maintaining high standards with proper training of staff, vendor management.
- White Bloom Hospitality PVT. LTD.
Assistant Housekeeping Manager
Pravasa Hotels
12.2021 - 10.2024
- Jalsa Banquets – Indore (70 Keys) Resort & Banquets
- Pravasa Hotel – Indore (43 Keys) Pre Opening
- White Bloom Hospitality PVT. LTD.
Housekeeping Executive
Sayaji Hotels
03.2019 - 11.2021
- To Assist the Executive housekeeper in order to active and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
- Supervise and direct the daily activities of all Housekeeping staff.
- Using “IDS” as property management system to update the guest history, profile, posting all charges related to guest rooms including minibar and handling the status of rooms.
- Been in charge of preparing snag and taking handover of complete rooms and public areas.
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of the guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
- Inspect guestrooms (VIPs) and Monitor super room cleaning.
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
- Monitor Productivity standards and schedule staff in order to optimize manpower.
- Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
- Ensure that all the operational standard procedures /guidelines set for all the processes/activities/situations are followed (Key control Lost & Found Etc.)
- Co-ordinate with the front office department on releasing of rooms and special guest requests (hard bed, Flower arrangements etc.)
- Ensure good physical up keep, condition of guest rooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repair and maintenance
- Monitor the aesthetic standards of the hotel which includes flower arrangements and gardens and interiors etc.
- Address any grievance and counseling issues among the department staff.
- Stay informed about of industry innovations in cleaning techniques and preventive maintenance and cleaning product technology.
Housekeeping supervisor
HOTEL REGENTA BY ROYAL ORCHID RAJKOT GUJARAT
04.2018 - 03.2019
- Supervise and direct the daily activities of all Housekeeping Staff.
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas adhered.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of the guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
- Inspect guestrooms (VIPs) and Monitor super room cleaning.
- Plan and implement preventive maintenance and cleaning schedules for rooms and public area.
- Monitor Productivity standards and schedule staff in order to optimize manpower.
- Ensure that all the operational standard procedures and guidelines set for all the process and activities and situations are followed (Key control Lost & Found Etc)
- Co-ordinate with the front office department on releasing of rooms and various housekeeping equipment and co-ordinate with the Engineering department for the repair and maintenance.
- Monitor the aesthetic standards of the hotel which includes flower arrangements and garden and interiors.
- Address any grievance and counseling issues among the department staff.
- Stay informed about of industry innovations in cleaning techniques and preventive maintenance and cleaning product technology.
Sr. GSA & DESK ATTENDENT
HOTEL RAMADA AHMEDABAD
07.2016 - 03.2018
- Effectively involved in making standard Operating Procedures of rooms, minibar and public areas for the Department to ensure highest standards are maintained on day to day operations.
- Effectively involved in conducting on-training programmers and as well as induction about the department for new joinees.
- Ensuring the guest satisfaction by frequenting feedback and meeting the expectations of the guest.
- Visually inspect all guest contact areas as well as back areas to standardize the cleanliness and make sure it reaches corporate standards.
- Using “Opera” as property management system to update the guest history, profile, posting all charges related to guest rooms including minibar and handling the status of rooms.
Guest service associate
HOTEL TGB (THE GRAND BHAGWATI) (SEASONS) IN RAJKOT
10.2014 - 01.2016
- Provides helpful. Friendly, prompt and personalized service to guest.
- Ensure guest requirements and requests are promptly and efficiently responded to achieve guest satisfaction.
- Responsible for handling master keys to ensure safety and security of guest and hotel properties.
- Assisting in effective handling of uniforms and helping in laundry operations.
- Responsible for maintaining records pertaining to the section.
- Responsible for handling housekeeping desk efficiently by coordinating with other departments.
Education
Certified Course - Housekeeping Department
CERTIFIED COURSE FOR THREE MONTHS FROM PACE HOSPITALITY TRAINING CENTER DHAMTARI IN HOUSEKEEPING DEPARTMENT
Job Trainee - Housekeeping Department
10.2013
I COMPLETED JOB TRAINEE HOUSEKEEPING DEPARTMENT FROM THE TAJ GATEWAY HOTEL FROM SURAT.
10+2 Board of Intermediate - undefined
01.2010
Completed 10+2 Board of Intermediate C.G.B.S.E. Board (2008 – 2010)
Board of Secondary Education - undefined
01.2008
Completed Board of Secondary Education C.G.B.S.E. Board (2007 – 2008)
Skills
Operations:
Developing and implementing procedures, control systems for maintaining hygiene and quality standards
Leading efforts for streamlining process and generating cost savings in operations
Ensure all day to day operations and supervise all aspects of housekeeping management including of daily tasks, monitoring productivity to ensure compliance with quality & hygiene standards
Co-operate & co-ordinate well with operating staff for upkeep of all housekeeping equipment in perfect working order
Guest Relationship Management:
Declaration
I hereby declare that all the information provided above is true to the best of my knowledge.
Experience Summary
- A Result oriented professional having 12 years of Luxury Hotels experience in Housekeeping management heading the department.
- Expertise handling a diverse range of operations entailing Housekeeping day to day tasks, training and cost control & staff management.
- Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce the running cost of the units.
- Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
Personal Information
- Name: Ms. Nirmala Sahu
- Father’s Name: Mr. Naresh Kumar Sahu
- Date of Birth: 1991-05-01
- Gender: Female
- Address: Vill. & Po. Puri Dhamtari Raipur, Chhattisghar 493663
- Nationality: Indian
Timeline
Housekeeping Manager - Pravasa Hotels
10.2024 - Current
Assistant Housekeeping Manager - Pravasa Hotels
12.2021 - 10.2024
Housekeeping Executive - Sayaji Hotels
03.2019 - 11.2021
Housekeeping supervisor - HOTEL REGENTA BY ROYAL ORCHID RAJKOT GUJARAT
04.2018 - 03.2019
Sr. GSA & DESK ATTENDENT - HOTEL RAMADA AHMEDABAD
07.2016 - 03.2018
Guest service associate - HOTEL TGB (THE GRAND BHAGWATI) (SEASONS) IN RAJKOT
10.2014 - 01.2016
Taj Gateway Hotel - Job Trainee, Housekeeping Department
C.G.B.S.E. Board - 10+2 Board of Intermediate,
C.G.B.S.E. Board - Board of Secondary Education,
PACE Hospitality Training Center Dhamtari - Certified Course, Housekeeping Department