Nirmala Venkatramana
Training And Development Manager
Chennai,India
Summary
Experienced Training and Development leader with over 11 years of experience in US healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer11 years of progressive training experience and take on challenging new role at NTT Data.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Training Manager
DELL TECHNOLOGIES
Chennai, TN
01.2009 - 01.2012
- Managed new employee orientation training process for more than [3000] employees each year
- Selected and assigned instructors to conduct specific training programs
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance
- Communicated all learning and performance objectives, schedules and training assessments to upper management
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Reviewed and edited all training materials for accuracy and company policy compliance
- Developed surveys to identify training needs based on projected production processes and changes
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Analyzed effectiveness of training programs at all levels and recommended updates
Supervisor- Training
PEROT SYSTEMS
Chennai, TN
01.2006 - 01.2009
- Created successful work schedules for each Trainer to maintain new hire and next level employee orientation
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives and communication goals
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Prepared, calibrated and monitored training team [15 centralized and 300 decentralized ]
- Evaluated employee performance and coached and trained to improve weak areas
- Tracked and prepared quarterly reports to present to leadership
- Delegated high volumes of work to empower team [160 new recruitments per week], build trust and assist with professional development
- Coordinated employee schedules to keep pace with business needs and meet company demands
- Identified individual employee's unique work styles and adapted management methods
- Worked with management team to implement proper division of responsibilities
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Conducted routine inspections of training rooms and equipment to avoid delay in training.
Senior Training Executive
NITTANY INSTITUTE OF BPO MANAGEMENT
Chennai, TN
01.2005 - 01.2006
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time [100% attendance]
- Maintained energy and enthusiasm in fast-paced environment.
Payor Relationship Executive
NITTANY INSTITUTE OF BPO MANAGEMENT
Chennai, TN
01.2004 - 01.2005
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to patient calls and to answer questions about Co-payments
- Engaged in learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various clerical duties by submitting secondary insurance claim and generate patient bills for copayment.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging (>180 days) insurance claims and improved collection
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Reviewed, researched and corrected discrepancies and client concerns on billing and collections.
- Monitored payments due from Insurance and patients.
- Reconciled discrepancies between patient and insurance payments resolving disputes and improving accounts receivables.
Senior Financial Transaction Executive
VISION HEALTH SOURCE INDIA PVT LTD
Chennai, TN
01.2000 - 01.2002
- Accurately handled data entry for multiple US healthcare clients on varied software platforms
- Created electronic record for more than 500 documents per day on various US healthcare billing processes like Demographics Entry, Charge Entry and Payment posting.
- Increased data-entry productivity by maintaining speed and accuracy.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by optimizing data accuracy by 98%
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively following client updates and implementing with full understanding
- Corrected data entry errors to prevent duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Bachelor of Arts - English Literature
Madras University
Chennai, India 03.1994 - 03.1996
Skills
Staff development and training
Training development
Managing training
Team Training
Training Oversight
Optimizing training effectiveness
Training coordination
Accomplishments
- Achieved appreciation for successfully supporting new client transition and bagged a promotion.
- Achieved a major goal of automating all the new hire training functions like batch creation , Evaluation and feedback. It was a major time saver for the business units
Timeline
Training Manager
DELL TECHNOLOGIES
01.2009 - 01.2012
Supervisor- Training
PEROT SYSTEMS
01.2006 - 01.2009
Senior Training Executive
NITTANY INSTITUTE OF BPO MANAGEMENT
01.2005 - 01.2006
Payor Relationship Executive
NITTANY INSTITUTE OF BPO MANAGEMENT
01.2004 - 01.2005
Senior Financial Transaction Executive
VISION HEALTH SOURCE INDIA PVT LTD
01.2000 - 01.2002
Bachelor of Arts - English Literature
Madras University
03.1994 - 03.1996