NIRMAL KAFALE

• Ensured daily maintenance, cleanliness and presentation of the villa to
uphold high living standards
• Oversaw repair work, coordinating with internal maintenance staff and
external service providers as required
• Implemented and monitored security measures to protect the villa, its assets
and its residents
• Coordinated with security personnel to maintain a safe and secure living
environment
• Interacted with residents in a professional manner, addressing concerns,
inquiries and feedback promptly
• Managed tenant requests and followed up to support a positive and
comfortable living experience
• Oversaw budgeting and financial planning related to villa operations and
routine expenses
• Managed billing activities, rent collection and accurate maintenance of
financial and administrative records
• Supervised and coordinated work schedules and daily tasks of support staff,
including cleaning, maintenance and security teams
• Conducted training, provided guidance and carried out performance
evaluations for support staff to maintain consistent service quality

Supervised and led waitstaff and bar staff to ensure efficient and professional
service
• Provided ongoing guidance, support and direction to team members to
maintain high service standards
• Managed the overall flow of service to deliver a smooth and timely dining
experience for guests
• Coordinated closely with kitchen and bar staff to maintain efficient operations
and prompt order delivery
• Welcomed guests and ensured a high level of customer satisfaction
throughout their visit
• Responded to and resolved customer concerns, issues and special requests
in a courteous and effective manner
• Oversaw order taking to ensure accuracy, completeness and proper
communication to the kitchen or bar
• Managed and followed up on special requests to ensure they were handled
correctly and on time

Maintained cleanliness and organization in the dining area to ensure a
welcoming environment
• Took customer orders accurately and communicated them clearly to the
kitchen staff
• Served meals and beverages promptly while following service standards
• Handled customer payments and processed transactions in a reliable and
professional manner
• Assisted with inventory management by monitoring stock levels and
reporting needs
• Ensured guest satisfaction by responding to requests and providing attentive
service
• Addressed customer issues or concerns calmly and effectively to support a
positive dining experience
• Followed health and safety regulations to maintain a clean and compliant
work environment
• Collaborated with kitchen staff to coordinate food service and ensure
smooth, efficient operations