NIRMALKUMAR JEYAKUMAR
ASSISTANT SERVICE MANAGER
Melur
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
IIGM PPRIVATE LTD
04.2025 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after installations to verify satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Machine breakdowns for customers have been reduced by planned predictive and preventive maintenance.
Technical Sales Executive
IIGM PRIVATE LTD
03.2021 - 03.2025
- Provide remote call support to customers to fix the issues in minimal time.
- Having a good knowledge of mechanical and electrical services related to the machine.
- Interacting with clients, and installing new hardware and software.
- Pre-sales production data collection for new customers to analyze customer requirements.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
Senior Technical Engineer
Bierrebi Cutting Solutions Pvt Ltd
08.2017 - 01.2020
- Coordinating the task with the team, and supervising junior engineers.
- Providing timely assistance for customers and assisting them in satisfying all necessary technical support.
- Keeping track of equipment purchases and planning accordingly.
- Streamlined operations through the development of efficient processes, leading to significant time savings.
- Collaborated with cross-functional teams to deliver high-quality products on schedule and within budget constraints.
Technical Consultant
Bierrebi Cutting Solutions Pvt Ltd
09.2015 - 07.2017
- Preventive maintenance and troubleshooting of the machine.
- Coordinating the task with the Italian team.
- Providing good technical support.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
Education
Bachelor of Engineering - Mechanical Engineering
Nehru Institute of Technology
Coimbatore, India01.2015
Skills
Experience in maintaining and repairing mechanical and electrical systems, including system test and calibrations
Maintenance and update of databases
Proficiency in Microsoft Word, Access and Excel (spreadsheets and report generation)
Effective time management skills
Customer service focus
Timeline
Assistant Service Manager
IIGM PPRIVATE LTD
04.2025 - Current
Technical Sales Executive
IIGM PRIVATE LTD
03.2021 - 03.2025
Senior Technical Engineer
Bierrebi Cutting Solutions Pvt Ltd
08.2017 - 01.2020
Technical Consultant
Bierrebi Cutting Solutions Pvt Ltd
09.2015 - 07.2017
Bachelor of Engineering - Mechanical Engineering
Nehru Institute of Technology
Disclaimer
Place:
Date:
(NIRMALKUMAR J K)