Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Nirmal Kumar Natarajan

Senior RPA Technical Lead II

Chennai,TN

Summary

With over 15 years of experience in the IT industry, I have 7 years of my skills in Robotic Process Automation (RPA). Utilizing platforms such as UiPath, Power Automate Desktop, I have successfully automated and delivered multiple automations & Admin and Production Support under Finance and Insurance, Tax and Audit domains. Highly skilled RPA professional with 3+ years of experience in automating SAP processes using UiPath. Proven ability to develop, implement, and maintain robust automation solutions for various SAP modules, including Finance. Good in SAP GUI scripting, leveraging UiPath's SAP activities, and integrating SAP with other systems. Adept at designing and building end-to-end automation workflows, optimizing processes, and improving operational efficiency. Proven skills in developing and maintaining web-based portals, focusing on migrations, workflows, branding, and custom web parts. I have two years of experience with Power Automate and Power Apps, and one year with Power BI. Created and demonstrated multiple automation solutions as Proof of Concept’s involving feasibility study, development, testing and deployment of solution. Highlight the ability to create custom activities in Visual Studio Code using C#. This shows a deeper understanding of the UiPath platform and the ability to extend its functionality. Indicate knowledge of the .NET framework, including its various versions and how it interacts with UiPath. Good hands-on experience Robotic Enterprise Framework in UIPATH. Hands on experience on automating Web Based Applications and windows applications, Document understanding and desktop automations. Experienced in end-to-end development of RPA solution using Microsoft Power Automate, Including creation of Timesheets for deployment and creation of both Managed and Unmanaged solutions. Can perform basic queries and was able to handle Oracle SQL and MySQL databases during development. Worked closely with design team to identify project requirements and understand documents like SDD, PDD.

Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing Agile methodology. Successful at leading both internal and external teams to accomplish challenging objectives.

Overview

years of professional experience

Certifications

Work History

RPA Technical Lead II

Citius Tech Healthcare Technology Company

08.2025 - 03.2026

Experience working on different modules of Trizetto Facets Subscriber/Member and Claim processing system.
Integrated agentic AI with RPA bots to create hybrid workflows (AI makes decisions, RPA executes structured tasks).
Built a retrieval-powered agent that analyses claim documents, validates data, routes cases, and triggers RPA bots.
Experience in Creating Medical and Dental Claims, Enrolling Subscriber and Members in Facets 4.71
Understood Client-specific RPA standards and governance requirements
Worked closely with the business to build automation for complex use cases.
Designed and deployed a multi-agent system enabling autonomous task execution with feedback loops and tool usage.
Built agents that interacted with internal APIs, databases, and SaaS systems to execute business operations.
Created detailed Solution Design Documents (SDDs) and Process Design Documents (PDDs) capturing business logic, exception handling, and audit trails.
Developed and deployed unattended bots using UiPath and Orchestrator.
Experience in working with Database servers like SQL Server 2018/2022.
Create and integrate features for our enterprise software solution using UI Path RE Framework.
Lead multiple technical teams of software developers in planning, directing, executing and overseeing the entire bot development process within the RPA development teams.
Experienced in creating and closing multiple test scenarios in JIRA with the help of UiPath JIRA integration.
Set up automation environments, configured orchestrators, and managed assets and credentials securely
Collaborated with cross-functional teams to validate process feasibility and incorporate stakeholder feedback
Delivered end-to-end automation solutions with robust logging, monitoring, and post-deployment support.
CitiusTech is a global health information technology company based in Mumbai, India. The company provides services such as data management, consulting, digital engineering, and artificial intelligence to health and healthcare companies.
Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.

RPA Lead Automation Developer

Hexaware Technologies Ltd.

11.2019 - 07.2025

Currently working as a technical lead and RPA Developer for UiPath, Power Automate Desktop, where I am responsible for SDD, PDD creation, Solution design and Environment Creations
Expertise in Power Automation workflow integration with different type of applications across the enterprise Experience in migrating Ui Path to Microsoft Power Automate Desktop flow for PWC, US.
Deployment using pipelines, developing attended and unattended Robotic Process Automations, and delivering end - to - end solutions.
I have Worked with clients from Finance, Banking and Insurance domains with UiPath, Power Apps, Power Automate Desktop.
I am actively involved in requirement gathering and infrastructure and license recommendations to clients with respect to UiPath, Power Automate Desktop.
I worked for design and development of two popular frameworks by EY Mercury Applications, Opportunities and Engagement by using UiPath.
I have designed and developed multiple Packages for UiPath.
Collaborated with multiple leads and SME’s in showcasing the proof of concepts for UiPath and Power Automate Desktop.
Actively participated in training the colleagues with both Power automate and GenAI, Automation Testing. Designing and developing Robotic Process Automation (RPA) solutions. Configuring and customizing RPA software tools to meet business requirements. Analysing and documenting current business processes and assessing feasibility for automation.
Collaborating with business stakeholders to understand requirements and define automation opportunities.
Creating and maintaining documentation of RPA projects, including coding standards, design principles, and best practices.
Building and deploying RPA bots to automate repetitive and rule-based tasks.
Testing and validating RPA bots to ensure they meet functional and non-functional requirements.
Troubleshooting and debugging issues in RPA bots and implementing fixes or enhancements.
Engaged with UiPath company as an RPA Developer, focusing on projects across multiple sectors, including multinational companies, finance, and insurance. Collaborated with cross-functional teams to design and implement automation solutions, streamlining processes and improving operational efficiency.
Collaborated with cross-functional teams to ensure seamless integration of automation systems into existing workflows.
Increased overall project success rate by establishing effective communication channels between stakeholders during all phases of projects.

RPA DEVELOPER & ETL TESTINGS

TATA CONSULTANCY SERVICES

03.2012 - 10.2019

Worked extensively on automating Web based Applications in Custom Web Parts.
Designed UiPath workflows using Robotic Enterprise Framework (RE- framework).
Worked effectively on UiPath Integration, pdf automation, email automation, data tables, data validation activities, Orchestrator ML skills.
Maintained both Attended and Unattended Robot resources, and provided centralized Robot logs, Remote Execution, Monitoring, Scheduling and Work Queues using UiPath Orchestrator.
Worked on ETL perform integration testing’s compared an analysed actual and expected results.
Performed exception handling as well as debugging to pave way for robust and efficient bots.
Created solution design documents (SDD) and User Manual.
Worked on Windows, Office Applications, browser, and Java Applications, different databases.
Preparation and execution of Test cases.
Executed test cases manually to perform integration testing, compared and analysed actual with expected results, and reported all deviations to the appropriate individuals for resolution using Quality Center, along with logging defects.
Developed and executed SQL Queries for backend testing using SQL developer. Extraction of test data from tables and loading of data into Oracle tables using SQL.
Performed Integration Testing, System Testing, Functionality Testing and Regression Testing.
Identified and analysed defects, issues, risks and action item along with identifying the Business requirement & the system requirement as part of the project team.
Involved in preparation of Requirement Traceability Metrics (RTM) Defect Log, Test Report, Weekly Status Reports.
Involved in design of test Plan for automating the regression test suite.
Deleting or masking the old data (Customer sensitive information) based on retention period as per UK norms Will gather extracts from different DB and apply ETL techniques to obtain Single Report that helps the end users to improve their business process.
Have involved in ETL and reports testing based on SQL server.
Writing unit test cases for projects in lower environment. Executing test cases in staging to ensure smooth production deployment.
Contributed to projects in the Insurance and finance sector as a developer, tester, and supporter at TCS. Developed and implemented automation solutions, ensuring accuracy and efficiency in data processing and analysis.

Dell Services Ltd

08.2010 - 01.2012

Reduced Manual efforts by automating manual daily tasks, Scheduled activities, maintenance, issues.
Troubleshooting for L1, L2 & L3 activities on 6 platforms namely Unix, Windows, Storage, Backup, DB, Network & Voice Infrastructure Systems.
Batch Schedule job – a batch job contained within a batch schedule and that is monitored as critical or abnormal ends and used for reporting problems to the batch schedule.
Preparing advanced dashboards and updating the productivity reports in MIS Dashboards and updating the data tracker on a daily and weekly basis.
Prepared a macro related to monitoring the job's which reduced a lot of manual effort and increased productivity.
Handling multiple reports, working with advanced formulae, macros, pivot tables & charts and Ensure deliverables Monthly MIS Reports & Dashboard are prepared to satisfy the project requirements cost and schedule.
Test various modules of IT Service Management such as Incident Management, Problem Management, Request Fulfilment and Change Management developed to support business convergence.

Education

Master of Computer Application - Computer Engineering

Anna University of Distance Education

01-2016

Bachelor of Computer Science - undefined

Dr. Ambedkar Govt. Arts & College

01-2010