Nirmal Raajan Devan
Director - Systems Engineering | Product Owner | Cloud Enthusiast | Project Management
Chennai
Summary
Results-driven leader with a strong background in developing and implementing effective business strategies, optimizing processes, and driving team performance. Adaptable, collaborative, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture. Excels at leading cross-functional teams and spearheading strategic initiatives to enhance operational efficiency. Expertise in project management and a knack for fostering employee development consistently drive projects to success, showcasing a blend of hard and soft skills pivotal for high-stakes environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Director - Systems Engineering | Product Owner
Fidelity Investments
Chennai
10.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Developed Product Roadmap, Identifying and Prioritizing Business Requirements, Decision-making, Risks oversight, work with the Development team and maintaining the Product Backlog.
- Spearheaded multiple projects from Concept through completion while successfully managing budgets and timelines on each project.
- Cultivated relationships with key internal and external stakeholders.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Monitored customer feedback regularly to improve customer experience.
- Negotiated contracts with vendors, suppliers, customers, and partners effectively.
Team Leader/Senior Manager
Fidelity Investments
Chennai
01.2019 - 09.2022
- Played the Role of Project and Engineering Management
- Owned the Responsibility of Evaluating New Products for Conferencing, Voice & Video Streaming Platforms
- Implement Solutions that meet the Business Requirements, while being Cost-imperative to the firm.
- Coordination with various matrix teams, driving meetings for constructive discussion towards solution achievement
- Provide thoughtful leadership on process improvement and productivity improvement
Project Manager
Fidelity Investments
Chennai
07.2016 - 01.2019
- Resource Management, Performance evaluation, Goal Setting, Consistent Check-ins, Career & Growth conversations
- Review of Scrum, Kanban, Change, Incident and Problem Management Practices
- Managed End to End Operations for all the Voice and Video Services, across the Firm
- Coordinate training and Certification courses to Upskill Team Members
- Monitored Operations Metrics and stayed-top of KPIs and SLAs
- Developed Innovation Mindset and nurtured Futuristic thinking
- Provided best support for Associate's Achievements
Lead/Senior Systems Engineer
Fidelity Investments
Chennai
03.2010 - 06.2016
- Analyzed existing systems to identify areas of improvement in terms of efficiency & stability
- Diagnosed and resolved technical problems related to server infrastructure & application environment
- Created detailed documentation outlining system specifications and procedures for troubleshooting purposes
Systems Engineer
Satyam Computer Services (Mahindra Satyam)
Hyderabad
05.2007 - 03.2010
- Managed L1/L2 Operations for Microsoft Product Quality & Online Infrastructure
- Monitored, Patched, Upgraded the Windows Server environment in remote Datacenter
- Maintained Application Health and backend data processing
- Provide support to End Users and fix issues, tickets within SLAs
Education
Bachelor of Engineering - Electronics & Instrumentation
Hindustan College of Engg., Madras University
Chennai 08.2000 - 04.2004
Negotiation Strategies For Success -
Lee Kuan Yew School of Public Policy
Singapore 03.2024 - 06.2024
Skills
Project Management
IT Service Management (ITSM)
Mentoring & Coaching
Business Continuity & Disaster Recovery
Operations Management
Vendor Management
Team management
Product Management
Major Accomplishements
Enterprise Implementation of Next-gen Streaming Platform for Video on Demand - 2024
Implementation of LiveTV for Highly Secured Trading Business Groups - 2023
Enterprise Implementation of Zoom Conferencing Solution - 2020
Implementation of Zoom Phone Solution replacing Avaya & AT&T VDNA – 2021
Built a new Team for Voice and Video Services & Established Operations & Engineering support from India – 2018
Successful Implementation of OneDrive for Business to Replace Network File Shares – 2017
Exploration on Azure and AWS Hybrid-Storage Solutions for Common Shares – 2016
Enterprise Implementation of Tap2print - 2015
SFTP & FTPS Implementation for Mainframe Jobs – 2014
ARX Acopia Switch Deployment & NAS Data Migration across Datacenters – 2011 to 2013
Microsoft Premier Platform, backend Implementation – 2010 (Mahindra Satyam)
Active Directory Domain Consolidation using ADMT Tool – 2007 (Mahindra Satyam)
Extended Responsibilities
- Driven Talent-Grow Initiatives across the Business Unit.
- Driven Learning Initiatives for the Vertical.
- Driven Associate Experience activities for the Vertical.
- Driven Fidelity Cares Activities.
- Actively contributed to the Guardian - Security Initiative.
- Actively contributed to the BCP Initiative.
- Actively contributed to the Branding Activities.
Certification
AWS Certified Solutions Architect Associate
Timeline
Negotiation Strategies For Success -
Lee Kuan Yew School of Public Policy
03.2024 - 06.2024
Director - Systems Engineering | Product Owner
Fidelity Investments
10.2022 - Current
Team Leader/Senior Manager
Fidelity Investments
01.2019 - 09.2022
Project Manager
Fidelity Investments
07.2016 - 01.2019
Lead/Senior Systems Engineer
Fidelity Investments
03.2010 - 06.2016
Systems Engineer
Satyam Computer Services (Mahindra Satyam)
05.2007 - 03.2010
Bachelor of Engineering - Electronics & Instrumentation
Hindustan College of Engg., Madras University
08.2000 - 04.2004
AWS Certified Solutions Architect Associate
Certified Scrum Product Owner (CSPO) – Scrum Alliance
Microsoft Certified: Azure AI Fundamentals
Kubernetes Certified Cloud Native Associate
Microsoft Certified: Power Platform Fundamentals
Linux Essentials – LPI Certified
Cisco Certified Network Associate
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
BRAYDEN HOLKERBRAYDEN HOLKER
Planning Consultant at Fidelity InvestmentsPlanning Consultant at Fidelity Investments
Sommer MeadSommer Mead
High Net Worth Service Associate at Fidelity InvestmentsHigh Net Worth Service Associate at Fidelity Investments