NIRMAL VINCY ROBERT
CHENNAI,TAMILNADU
Summary
Organized with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Staff Associate, Customer Care
AT&T global network services
Brno
02.2020 - 03.2022
- Worked to support the company mission and adhered to company protocol at all times.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered technical support and troubleshot issues to enhance office productivity.
Claims Specialist
KIWI
Brno
05.2022 - Current
- Determining cause of issue and implementing fixed solution.
- Reporting financial loses.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Calculated adjustments, premiums and refunds.
Education
Master of Science - Industrial Engineering And Management
Kaunas University of Technology
Kaunas, Lithuania 09.2015 - 06.2018
Bachelor of Science - Aeronautical Engineering
Sathyabama University
Chennai 08.2011 - 04.2015
Skills
Project support
Timeline
Claims Specialist
KIWI
05.2022 - Current
Staff Associate, Customer Care
AT&T global network services
02.2020 - 03.2022
Master of Science - Industrial Engineering And Management
Kaunas University of Technology
09.2015 - 06.2018
Bachelor of Science - Aeronautical Engineering
Sathyabama University
08.2011 - 04.2015
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