Summary
Overview
Work History
Education
Skills
Timeline
Generic
NIRMAL VINCY ROBERT

NIRMAL VINCY ROBERT

CHENNAI,TAMILNADU

Summary

Organized with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Staff Associate, Customer Care

AT&T global network services
Brno
02.2020 - 03.2022
  • Worked to support the company mission and adhered to company protocol at all times.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered technical support and troubleshot issues to enhance office productivity.

Claims Specialist

KIWI
Brno
05.2022 - Current
  • Determining cause of issue and implementing fixed solution.
  • Reporting financial loses.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Calculated adjustments, premiums and refunds.

Education

Master of Science - Industrial Engineering And Management

Kaunas University of Technology
Kaunas, Lithuania
09.2015 - 06.2018

Bachelor of Science - Aeronautical Engineering

Sathyabama University
Chennai
08.2011 - 04.2015

Skills

    Project support

Administrative tasks

Development planning

Product and service knowledge

Project planning

Great mathematical skills

Account management

Planning and Coordination

Microsoft Applications

Customer Relationship Management

Power BI skills

Timeline

Claims Specialist

KIWI
05.2022 - Current

Staff Associate, Customer Care

AT&T global network services
02.2020 - 03.2022

Master of Science - Industrial Engineering And Management

Kaunas University of Technology
09.2015 - 06.2018

Bachelor of Science - Aeronautical Engineering

Sathyabama University
08.2011 - 04.2015
NIRMAL VINCY ROBERT