Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic
NIRMALYA SENGUPTA

NIRMALYA SENGUPTA

Kolkata

Summary

Experienced Quality Auditor with in-depth knowledge and understanding of quality assessment and product analysis. Strong analytical ability, exceptional attention-to-detail and excellent communication skills. Possesses a proven track record of conducting quality audits, releasing audit plan for the entire team, developing and implementing corrective action plans and promoting continuous improvements within an organization.

Overview

9
9
years of professional experience

Work History

Service Quality and Customer Experience Auditor

SpiceJet Ltd.
10.2022 - Current
  • Knowledge of all the different levels of audit within the organization, well versed with the SOP's of the company, tableau analysis, automation framework of the audit portal and managing the audit plan and roster preparation for the auditors.
  • Conducted market research to gain insights into customer needs and preferences.
  • Analyzed customer feedback to identify areas of improvement in existing products.

CABIN CREW

SpiceJet Ltd.
04.2019 - 09.2022
  • Worked with SpiceJet Ltd as an experienced cabin crew and managing to keep that zeal of going that extra mile for a remarkable experience for the guests on board.
  • Have been awarded "crew of the month" for providing exemplary customer experience.

Cabin Crew

Jet Airways
01.2016 - 04.2018
  • Worked as a Cabin Crew with Jet Airways
  • Handled guests and delighted them on board and made it a memorable experience for them
  • Responded promptly to customer complaints or requests for service during flights.

Education

BACHELORS OF MANAGEMENT -

International Institute of Hotel Management
12.2016

SECONDARY SCHOOL -

St. Mary's Dum Dum
12.2013

Skills

  • Analytical Skills
  • Understanding of industry standards and company policies
  • Time Management
  • Communication Skills
  • Industry Expertise

Affiliations

  • Music enthusiast
  • Sports aficionado

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Received recognition for displaying exemplary professionalism and amazing customer experience

Timeline

Service Quality and Customer Experience Auditor

SpiceJet Ltd.
10.2022 - Current

CABIN CREW

SpiceJet Ltd.
04.2019 - 09.2022

Cabin Crew

Jet Airways
01.2016 - 04.2018

BACHELORS OF MANAGEMENT -

International Institute of Hotel Management

SECONDARY SCHOOL -

St. Mary's Dum Dum

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NIRMALYA SENGUPTA