NIRMESH KACHHAL
Ghaziabad
Summary
A result oriented professional with more than 10 years of rich experience in the areas of: Project Management & Service Delivery, Client Relationship Management, Process Performance Improvement, Team Leadership, Resource Planning & Management, Project Commercial, Vendor Management. A self-driven and analytical professional with proven ability to achieve the pre-set goals and targets.
Overview
19
19
years of professional experience
Work History
SSE (Project Manager)
HCL TECHNOLOGIES
01.2022 - Current
- Lead governance and execution of Process Change Notices (PCNs), ensuring alignment with strategic business objectives and seamless integration into workflows
- Oversee and maintain burn sheets as a key tracking mechanism, providing visibility into operational changes and resource allocation
- Establish project governance structures and deliver management reports to senior leadership
- Prioritize projects based on business impact, streamline workflows, and automate processes for efficiency
- Drive resource capacity planning and maximize utilization of billable and strategic resources
- Mentor and train project managers, fostering collaboration and knowledge reuse across teams
- Facilitate stakeholder communication, risk management, and reporting to ensure transparency and accountability
- Provide Management Reports
- Prioritize Projects as per Strategic Business Objectives
- Plan and Schedule Resource Efficiently
- Forecast and Enable Resource Capacity Planning
- Streamline and Automate Processes and Workflows
- Reuse Project Learning and Knowledge
- Maximize Strategic & Billable Resource Utilization
- Mentor and Train Project Managers
- Facilitate Team Collaboration and Communication
- Onboarding of Resource Efficiently
TECH MAHINDRA
07.2019 - 12.2021
- Maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources
- To complete objectives. Organized and detail-oriented with proactive and hard working nature.
- Professional abridgement
- A result oriented professional with more than 10 years of rich experience in the areas of:
- Project Management & Service Delivery
- Client Relationship Management
- Process Performance Improvement
- Team Leadership
- Resource Planning & Management
- Project Commercial
- Vendor Management
- A self-driven and analytical professional with proven ability to achieve the pre-set goals and targets
- Project Management
- Transition of Flipkart account from incumbent to Tech Mahindra
- Performed tasks central to project progress, including scheduling, accounting and resource management
- Advised senior Management on the project progress and delivery
- Managed interaction with clients and actively maintained product knowledge to support customers
- Strong project management skills to effectively manage the product to internal and external channels
- Manage escalations, prepare and review issue & risk register with Customer
- Consistently met the service level with team and achieving commendations
- Analyze and create strategy to meet business goals and project deadlines with optimal utilization of resources
- Promoting project management through frequent client meetings and discussions covering new products, market and industry developments
- Participate and contribute in end to end reviews to ensure constant improvement in our project and service delivery to clients
- Also Handling a team of 30 people, the KRA's assigned are below:
- Attrition control
- Shrinkage control
- Quality of transaction
- Training needs identifications (TNI) for the team
- Conduct internal monitoring and auditing
- An effective communicator with excellent interpersonal & Project management skills and flair for Team management.
- Flipkart (Project Management and Service Delivery)
Team Leader
HCL Technologies
08.2007 - 05.2018
- Handled a team of 15 people
- Attrition control
- Shrinkage control
- AHT control
- FCR (First call resolution)
- CSAT
- Quality of transaction
- Support to WFM or RTM team to meet the SLA's of process
- Conduct internal monitoring and auditing
Performance Improvement Coach
HCL Technologies
09.2015 - 05.2017
Senior Technical Service Officer
HCL Technologies
02.2012 - 08.2015
Senior Customer Service Executive
HCL Technologies
12.2008 - 01.2012
Education
B.Com -
C.C.S University
Ghaziabad01-2005
Skills
- Project Management
- Service Delivery
- Client Relationship Management
- Process Performance Improvement
- Team Leadership
- Resource Planning & Management
- Project Commercial
- Vendor Management
- Interpersonal Skills
- Team Management
Timeline
SSE (Project Manager)
HCL TECHNOLOGIES
01.2022 - Current
TECH MAHINDRA
07.2019 - 12.2021
Performance Improvement Coach
HCL Technologies
09.2015 - 05.2017
Senior Technical Service Officer
HCL Technologies
02.2012 - 08.2015
Senior Customer Service Executive
HCL Technologies
12.2008 - 01.2012
Team Leader
HCL Technologies
08.2007 - 05.2018
B.Com -
C.C.S University