Nirmesh Shah

With a robust foundation of over two decades in the dynamic sectors of banking, finance, insurance, and FMCG, I am an executive who thrives on driving business and digital transformation to align with our organization's strategic objectives. Proven track record in boosting customer satisfaction, operational efficiency, and profitability, eager to bring leadership and strategic project management skills to your team.

I am recognized for my unwavering commitment to client contentment and possess the leadership acumen necessary to steer and execute significant strategic projects. My expertise is particularly pronounced in managing intricate, high-stakes initiatives within challenging environments. Furthermore, I have honed my technical account management capabilities, always with the aim of providing an exemplary client experience.

My tenure at British Telecom showcases a rise from L1 engineer to Client Service Director, with a keen eye for detail and big-picture strategy. Recognized with awards, I excel in client service management and driving major transformations.

I Look forward to connecting with you.

As an enthusiastic team player, I have honed my ability to collaborate effectively within diverse teams at BT, consistently working proactively to achieve shared objectives. My adaptability shines through in my capacity to lead when necessary and follow when it benefits the team, demonstrating a balance that has been recognized in my impressive annual ratings. This track record underscores my commitment to excellence and my value as a dynamic team member.

• In the Field of network - CCIE (Written), Certified Zscaler Pre sales and Zscaler Support.
• In the Field of Cyber security - CompTIA Security+ & CISM (Certified Information security manager - ISACA)
• In the Field of cloud security - AWS & Azure certificate in security (associate), AWS Certified Solution architect (AWS)
• Six times BT Global Role Model Award winner.

• AWARDS & highlights , Successfully completed, CI Bronze Accreditation in 2018. Best Manager 2017 awarded by Service Assurance Hub India. Six times BT Global Role Model Award winner. Received award for Service Excellence for outstanding performance and customer support while being part of operation team

CCNA

• Network (On-Prem & Cloud) and Network Security professional with demonstrable industry experience in platform services.
• Oversaw Delivery activities for Contracts valued at over {$5 million}, from Bid to Handover to Operations.
• Have accomplished building a high-performing and stable team of network and cyber security (APAC and US). with only 5% attraction in the team.
• Improved RFT Milestones and On-time Delivery by {15%}, reducing Cycle Time and enhancing QBR outcomes.
• Managed IT Asset life-cycle for {20K+ assets}, ensuring compliance with best practices and process guidelines.
• Achieved a {6%} improvement in assigned client EBIDTA by engaging with vendor & local service provider for Cost optimization.
• Reduced regulatory risk and enhanced consumer trust by closely assessing impact and reputation alongside customers.
• Streamlined service processes, resulting in improved efficiency and a {20%} increase in client retention rates.
• Enhanced service performance and offerings by implementing client feedback mechanisms, leading to continuous improvements.
• Expanded the company's footprint in various verticals by leveraging a network of industry professionals to generate new business opportunities.
• Resolved escalated client issues, maintaining high customer satisfaction and protecting company interests effectively.
• Fostered trust and loyalty among clients by establishing strong relationships with key stakeholders.
• Major contributor in finalizing network and security architecture in terms of Risk and Compliance.
• experience in people management, technical support as well as On-Prem & Cloud DC operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.