Nirnay Matte
Operation Manager
Pune
Summary
Business Profile and Accomplishments Working As ‘Operation Manager/Centre Coordinator’ in Beejapuri Dairy Pvt. Ltd.(Country Delight) Final year project on Max Life Insurance Key Competencies Innovation Decision Making Customer Service Good at Microsoft office Professional Experience Ability to ensure ongoing improvement of customer service standards across the area. Ability to creatively solve problems. Ability to lead a team. Coming up with new ideas. Thinking clearly under pressure. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level operation manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Operation Manager
Beejapuri Dairy Pvt. Ltd
Pune
08.2018 - Current
- Managed day to day operation, prepare reports in area includes production, supply chain,
- Procurement, distribution and inventory
- Involve in business development process to develop new area and centre
- I look into end to end operation for Pune (First mile to Last mile operation)
- Introduced employee appraisal plan.(Attribute & Performance)
- Introduce employee operational wise issue for centre manager, assistant manager & delivery manager
- Work with Human Resource for hiring process
- Involve in training and development for new hiring
- (centre manger, assistant manager)
- I manage a team of 12 people directly reporting to me, who work to achieve the goal of company
- (230 people indirectly reporting to me for all the centre in Pune)
- Maintain data in form of tracker
- So that data help us to make future plan and current scenario
- Maintain data to forecast of delivery boys ratio, sales & inventory
- So that it helps us to reduce cost and achieve goal with minimum resource
- Coordinate with Head Office & vendor for procurement of material
- Submit next day demand
- Submit daily (Non delivery tracker, demand tracker, return scanning) & month reports(Consolidate tracker)
- Coordinate with technical team for issues & share idea to improve application
- Handle customer complaints for Pune under customer retention plan
- Address:- Flat No
- 202, Hari Ganga Society,Yerawada,Pune
- Mobile No
- 9096625796
- Nirnaymatte@gmail.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Development Manager
Consultlane Business Solutions Pvt. Ltd
Mumbai
09.2017 - 04.2018
- New Business Development
- Identify potential clients, and the decision makers within the client organization
- Cold call to potential clients mumbai area and pitch about the ‘Saas’ based product to ensure a robust pipeline of opportunities.
- Meet potential clients by growing, maintaining, and leveraging network.
- Set up meetings client decision makers and company’s practice leaders/Principals.
- Meeting the concern person on client side and give them quickly about are organization then after show demonstrate to them the demo of the software.
- Do follow-up with the client and get there customization for the software.
- According tothe customization for the software make the work with group to create proposals that addresses the customer's needs, concerns, and goals.
- Research and build relationships with new clients.
- Participate in pricing the solution/service.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
- Use a variety of styles to negotiate appropriately.
- Meeting company for every week sales goals.
- Client Retention
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs.
- Arrange and participate in internal and external client questions.
- Management and Research
- Submit daily and weekly progress reports and ensure data is accurate.
- Understand the company’s goal and purpose so that will continue to enhance the company’s performance.
- Study the competitors and their offering to client
- So that improves the product.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Compiled product and customer data to generate informed profit projections.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
City head
Helpperz Service Pvt. Ltd
Mumbai
08.2016 - 09.2017
- Handling entire Mumbai level operation.(divided into different territory)
- Managing B2B tie-up with agencies in the geographical area by meeting them.
- Define and set sales target on monthly, quarterly and yearly.
- Monitor the sales team and achieve the sales targets.
- Manage the company revenue and how to spend the revenue for the companygrowth.
- Working with founder to improve the product and service.
- Responsibility to hire people at different level of company.
- Hire, Train, Handling the team of each territory.
- Creating sub-agent for every area in Mumbai and maintain relation with them for recurring business.
- Take follow up from every team about the leads status.
- Set up target for calling team and CRM (Customer Relationship Manager).
- Responsible to pre-plan next week action plan.
- Handling all financial activity for company.
- Managing and maintain relationship with B2B client.
- Maintain the relationship with agencies and involve them in the business so we can get best resource from them.
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
- Monitored and supported bidding and proposal process.
- Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
- Fostered climate of collaboration between general public, city manager and members of city council.
- Conducted studies to assess feasibility of renewal, development and other community plans.
- Evaluated development plans against city regulations and available data.
- Maintained department productivity and standards through proactive management of teams and policies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Area Manager
91 Streets Media Technologies Pvt. Ltd.(PharmEasy)
Mumbai
04.2015 - 07.2016
- Handling entire Mumbai level operation from start from customer order to deliver that order to customer
- Working with Co-founder and founder for improve product and how we can increase the business
- Coordinate with store manager and ensure the flow of order should be in standard process
- Closely work with product development (application) team to improve the product
- Coordinate with logistics manager to ensure delivery should do within same day
- Coordinate with customer care team so that issue should be solved and provide excellent experience to customer
- Make action plan for every coming week include( operation plan)
- Responsibility to hire people at store level, logistics department
- Evaluate performance of logistics team, customer care team and marketing team on weekly basic
- Working as business development person for tie-up with company
- To engage with the retailers and ensure that the standard practices and process are implemented across allunits
- To understand and implement the technology for order management and work closely with our partners toensure optimization of resources and empowerment of the retailer
- I have handled a team of ROM (Retail Operation Manager) in my particular area
- To handle all operational responsibilities including financial performance, team management and logistics management
- Ensuring maximum customer satisfaction and implementation of our standard practices -Analyze the data based on the data rating would decided for that particular store and send across all data requirements to HO
- As ‘Area Manager’ manage retail outlets for that particular area & solve the issue regarding to that retail outlets
- Coordinate with the ‘CS Team’ & ‘Logistics Team’ as to solve the customer end issues
- As ‘Area Manager’ I had be responsibility for maintain the relationship with the retail network and driving value for the company and the retailers.
- Dedicated to expanding client bases by building lasting relationships.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Intern (management trainee)
Lifestyle International Pvt. Ltd
Mumbai
01.2014 - 08.2014
- Project name –warehouse capacity management
- KRA –
- Warehouse Bin Capacity V/s Availability of Stock
- Define Bin Capacity of every concept
- Define & Develop Bin capacity as per Business Norms
- ABC Analysis
- Bin size study
- Concept-wise Bin Allocation Analysis
- Headed induction program for the new recruits
- Handle responsibility of auditor for stock take process
Education
PGDM - Retail Management and Marketing
ITM Business School ITM Global Centre
BBA - Marketing
Tripude College of Management, Rashtrasant Tukadoji MaharajNagpur University
Skills
Operational development
Watching Cricket , Driving ,Spending time with famiy
I love watch cricket match infect i was played for state level cricket.
its fun drive car as well as bike. I was so passionate about it that i was learn driving in my schooling time
And now im family man love to spending time with my child and other family member
Timeline
Operation Manager
Beejapuri Dairy Pvt. Ltd
08.2018 - Current
Business Development Manager
Consultlane Business Solutions Pvt. Ltd
09.2017 - 04.2018
City head
Helpperz Service Pvt. Ltd
08.2016 - 09.2017
Area Manager
91 Streets Media Technologies Pvt. Ltd.(PharmEasy)
04.2015 - 07.2016
Intern (management trainee)
Lifestyle International Pvt. Ltd
01.2014 - 08.2014
PGDM - Retail Management and Marketing
ITM Business School ITM Global Centre
BBA - Marketing
Tripude College of Management, Rashtrasant Tukadoji MaharajNagpur University
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