Nirupa Roberts
Houston
Summary
Detail-oriented professional with 12+ years of experience in fast-paced, client-focused environments. Adept at managing schedules, coordinating logistics, and supporting senior leaders with discretion and efficiency. Recognized for strong communication, organizational skills, and the ability to anticipate and address needs proactively. Now seeking to leverage this experience in a corporate setting as a trusted Executive Assistant.
Overview
14
14
years of professional experience
Work History
Server
Lombardi Cucina italiana
Houston
11.2023 - Current
- Providing excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Zanti cucina italiana
Houston
10.2022 - 10.2023
- Cultivated warm relationships to enhance customer experience.
- Stayed informed about daily specials, new menu items, promotions.
Server
Katz's Deli
Houston
12.2020 - 09.2022
- Accurately entered food and beverage orders into ordering system.
- Checked in with customers to assess satisfaction and rectify any concerns.
Front Desk Associate
Hotel Monteleone
New Orleans
10.2018 - 10.2019
- Checked in customers using internal software to ensure accurate records.
- Prepared end-of-day reports summarizing guest check-ins and check-outs during shifts.
Guest Relations Executive
ITC Sonar
Kolkata
07.2015 - 08.2018
- Served as main point of contact for VIP guests
- Tracked guest feedback to identify areas of improvement within the organization.
Front Desk Receptionist
Flora Creek Deluxe Hotel Apartments
Deira City Centre
05.2013 - 06.2015
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding to inquiries via phone or email in a professional manner.
Front Desk Agent
Fairfax Marriott
Fairfax
03.2011 - 03.2012
- Delivered exceptional customer service while adhering to company policies.
- Accurately input guest information into computer system, ensuring data security.
Education
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
Scotland, United Kingdom09.2010
Skills
- Customer service excellence
- Order management
- Team collaboration
- Interpersonal communication
- Adaptability and flexibility
- Quick learning
- Microsoft Office
Timeline
Server
Lombardi Cucina italiana
11.2023 - Current
Server
Zanti cucina italiana
10.2022 - 10.2023
Server
Katz's Deli
12.2020 - 09.2022
Front Desk Associate
Hotel Monteleone
10.2018 - 10.2019
Guest Relations Executive
ITC Sonar
07.2015 - 08.2018
Front Desk Receptionist
Flora Creek Deluxe Hotel Apartments
05.2013 - 06.2015
Front Desk Agent
Fairfax Marriott
03.2011 - 03.2012
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
Similar Profiles
Parker CradicParker Cradic
Bartender at Lombardi Cucina ItalianaBartender at Lombardi Cucina Italiana
Joseph BettencourtJoseph Bettencourt
Head Fine Dining Server at Lombardi Cucina ItalianaHead Fine Dining Server at Lombardi Cucina Italiana
Demir HadzicDemir Hadzic
Server at Tianos Cucina ItalianaServer at Tianos Cucina Italiana
Margarita CraigMargarita Craig
Compliance Coordinator at Farouk Systems Inc.Compliance Coordinator at Farouk Systems Inc.
Cristian CanalesCristian Canales
Sales Representative at Roof SquadSales Representative at Roof Squad