Nisanta Sahu

• Led team of 5 members while providing exceptional customer service.
• Built strong relationships with customers through positive attitude and attentive response.
• First point of escalation for all Process related issues from internal/external customers.
• Coordinated daily/weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
• Mentored and guided employees to foster proper completion of assigned duties.
• Molded team and embraced change to adapt within dynamic market.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Optimized customer support by establishing collaborative service environment.
• Initiated timely response to emails, voicemails and written correspondence.
• Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.

Corporate Action

• Overall responsibility for timely and accurate management of all corporate action events within established standards in the markets for all the clients serviced by the unit.
• Timely notification of the Corporate Actions to the underlying account holders.
• Review & accurately capture all incoming instructions pertaining to Corporate Action and accurate execution of client instructions meeting agent, depository and counterparty deadlines.
• Pre-payment and payments processing of various Corporate Action events (Income Events, Mandatory and Mandatory with choice events) on its payable/effective date in a timely and accurate manner.
• Perform post payable reconciliation of an event, investigate open items, claims processing and resolve breaks in the process flow.
• Functions involve Income Processing (Coupon, Scheduled Redemption, Early redemption and Dividend payments).
• Communication with Custodian/ Front office/ Depositories/Prime brokers and for Corporate Actions and provide update.
• Perform causal analysis on process to identify gaps, improvements/system enhancements.
• Preparing weekly/monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues, enhancements.
• Acts as the initial point of escalation for problem resolution. Perform detailed analysis on issues to identify root cause, process risk and potential process improvements.
• Assist management in system enhancement functions, provide feedback on Business Requirement Document, and participate in user acceptance testing as needed.
• Monitor MIS reporting relating to corporate actions processing accuracy, timeliness, and completeness.
• Provide input on performance of staff to management.

Equity Settlements

• Timely booking and settlement of Equity transactions executed in exchange.
• Daily coordination with Settlement agents to make sure Trades are correctly entered and matched in clearing systems such as Euroclear/Clearstream.
• Investigation of unmatched trades / unsettled trades in clearing system.
• Timely preparation of the daily Bank/Stock reconciliations, Client Money movement and Client Balances.
• Monitor existing controls and processes and amend considering any new requirements/regulations.

Client Valuation and Audit Confirmation Operation

• Process audit confirmation requests for account balances and valuation statements as per Dodd-Frank regulatory requirements.
• Receive and interpret incoming audit confirmation requests to ensure fulfillment of client’s audit within defined parameters.
• Effectively manage incoming audit confirmation requests to ensure proper tracking and timely response.
• Act as the escalation point for auditor/client questions and concerns relating to confirmation requests which involves working with the Client Service/Fiduciary teams to resolve questions, investigate issues, and develop a satisfactory response to the auditor/client's concerns.
• Correspond with auditors via telephone and e-mail to assist with request submissions and provide status updates for pending requests.
• Perform regular control reviews to ensure compliance with auditing, risk and regulatory requirements and standards
• Participate in project initiatives including: establish business requirements, performing UAT and implementing changes within the team.

• Monitoring CNS reconciliations- that provides clearance for Equities, Corporate bonds, Municipal bonds that are eligible at the Depository Trust Company, flown through NSCC settlement system.
• Weekly, Monthly, Quarterly and Year end Regulatory reporting as per SEC 15C3 computation requirements for domestic and international transactions.
• Responsible for any queries by the interface regarding the accounts within a specified timeframe.
• Reviewing of SOP time to time and uploading the recent ones.
• Maintaining daily check lists as per audits and archiving every 3 months.
• Preparing training plan for new joiners and maintaining RAG matrix.