Nisar Khan
Gurgaon, Nuh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Ser.Executive
YES BANK PVT LTD
06.2019 - Current
- To Take Inbound calls & assist card holders pertaining to various queries of credit cards with highly efficient customer satisfaction
- Resolve social media escalation and address negative feedback immediately
- Ensure highest customer satisfaction and to resolve social media escalation (Facebook,Linked In & Instagram and various other channels ) on real time
- To do outbound calls pertaining to various cross sell aspects on eligible accounts
- To close CRM raised by branch banking and digital channels at TAT given by digital channels
- Responsible for achieving performance targets: productivity, quality and customer satisfaction
- Ensure sales productivity at every eligible inbound call and on out Calls at the given data
- To ensure the timely resolution bid Evey escalated case by dropping mail to the relevant team
- To check and close customers email drop on customer service channels and close them by out calling with customer
- To endorse our product through various modes and focus on new business acquisition
- To ensure cross selling (products are pitched appropriately on sales calls).
Customer Service Representative
Teleperformence, Card Protection Plan
04.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Technology - Mechanical Engineering
Maharshi Dayanand University(Mewat Engineering College Waqt
2017
XII -
Haryana Board HBSE (Government Model Ser.Sec.School
2013
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Haryana Board HBSE (Government Model Ser.Sec.School
2011
Skills
- Computer Proficiency
- Microsoft Excel, MS Word & Powerpoint
- Vision Plus for Credit cards
- Yes Private Team
- Outlook & CRM
Timeline
Ser.Executive
YES BANK PVT LTD
06.2019 - Current
Customer Service Representative
Teleperformence, Card Protection Plan
04.2018 - 05.2019
Bachelor of Technology - Mechanical Engineering
Maharshi Dayanand University(Mewat Engineering College Waqt
XII -
Haryana Board HBSE (Government Model Ser.Sec.School
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Haryana Board HBSE (Government Model Ser.Sec.School
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