Dynamic leader with expertise in content moderation and onboarding processes. Proven ability to enforce community guidelines and enhance user engagement. Strong focus on maintaining platform integrity and fostering a safe online environment through effective moderation strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Content Moderator
Bytedance India Technology Pvt. Ltd.
Gurgoan
06.2019 - 06.2024
Worked as a Short Video Moderator in the Trust and Safety Department, ensuring a safe and engaging platform for global users.
Led content moderation for the Bangladesh market, ensuring cultural relevance, compliance with community guidelines, and platform integrity.
Maintained high quality scores during moderation by following strict policy enforcement and accuracy standards.
Reviewed and moderated content for the TikTok Ads (RI and MI teams), identifying violations and maintaining platform safety.
Served as a Quality Analyst for the Dublin process:
Performed internal and external audits on data accuracy and compliance.
Reported quality metrics and suggested improvement areas for enhanced moderation performance.
Handled Labeling Tasks for Kannada-language content to improve user understanding and localization.
Actively supported the Live Operations Team by resolving real-time customer issues and collaborating with content creators to help them develop quality content.
Onboarding Lead
Reliance Jio
06.2017 - 06.2019
Led outbound team and set performance targets.
Oversaw distributor and retailer onboarding including Jio Money merchants.
Monitored stock availability and brand visibility across POS.
Handled escalations, TATs, and ensured SLA adherence.
Conducted weekly distributor meetings and quarterly retailer engagement events.
FTA Manager
Bharti Airtel Limited
03.2014 - 05.2017
Audited Customer Application Forms (CAF) and managed timely activation.
Supervised distribution network and sales cycle from primary to tertiary.
Launched new services like Airtel Money.
Controlled territory operations and expanded customer reach.