Nisarg Jadhav
Team Manager – Web & Digital Campaigns 14+ Years of Strategic Execution
Mumbai
Summary
Results-driven digital operations leader with 14+ years of experience in web content management, campaign execution, and team leadership. Known for delivering high-quality outcomes, streamlining workflows, and fostering strong client relationships. Expert in CMS platforms, stakeholder management, and driving team performance in global, fast-paced environments.
Overview
15
15
years of professional experience
1
1
Language
Work History
Team Manager – Web
Capgemini Technology Services India Limited
10.2023 - Current
- Spearhead end-to-end delivery of web content and digital campaign operations for enterprise clients.
- Lead recruitment, performance management, and training of a high-performing team.
- Collaborate with client-side stakeholders to align web operations with business goals.
- Implement productivity-enhancing strategies and process improvements to optimize outcomes.
- Ensure timely delivery by proactively resolving challenges and mitigating risks.
Team Lead
Capgemini Technology Services India Limited
06.2021 - 09.2023
- Managed delivery of content and digital campaigns for a team of 10.
- Streamlined incident management workflows ensuring fast resolution and SLA adherence.
- Acted as key liaison between global clients and internal execution teams.
- Conducted Root Cause Analysis (RCA) to enhance system efficiency and prevent recurring issues.
- Promoted team collaboration, open communication, and continuous knowledge-sharing.
Associate Process Manager
Eclerx Services Ltd
04.2015 - 06.2021
- Directed content and campaign operations for a 20+ member team across multiple digital platforms.
- Defined operational objectives aligned with client KPIs and organizational strategy.
- Ensured SLA compliance and improved delivery performance through process re-engineering.
- Delivered Quarterly Business Review (QBR) reports and analytics to senior stakeholders.
- Conducted FMEA assessments to strengthen risk management practices.
Senior Analyst (SME)
Eclerx Services Ltd
10.2012 - 03.2015
- Led transition to NextGen CMS, improving website functionality and customer engagement.
- Served as Subject Matter Expert on CMS operations, mentoring new team members.
Analyst
Eclerx Services Ltd
09.2010 - 09.2012
- Managed website promotions, product launches, and SEO/meta content.
- Executed banner campaigns, offers, and seasonal deals across digital platforms.
- Improved customer satisfaction and site quality through strategic enhancements.
Education
PGDM – MBA - Operations
Welingkar Institute of Management
01.2015
Bachelor of Computer Applications -
Tilak Maharashtra Vidyapeeth
07-2010
Skills
Process optimization
Team leadership
Strategic project planning
Effective stakeholder engagement
Operational efficiency enhancement
Strategic workload organization
Proficient in MS Office
Documentation and reporting
Performance assessment
Training & Development
Talent acquisition assistance
Digital Tools & Platforms
- CMS Tools: AEM 6.5 (Premise & Cloud), MOSS
- Collaboration Tools: JIRA, SharePoint Server, MS Project
- Channels: Website, Email, Social Media, SEO
- Specializations: Localization Management, Digital Campaign Operations
Personal Details
- Date of Birth: 5th Jan 1989
- Marital Status: Married
- Nationality: Indian
Timeline
Team Manager – Web
Capgemini Technology Services India Limited
10.2023 - Current
Team Lead
Capgemini Technology Services India Limited
06.2021 - 09.2023
Associate Process Manager
Eclerx Services Ltd
04.2015 - 06.2021
Senior Analyst (SME)
Eclerx Services Ltd
10.2012 - 03.2015
Analyst
Eclerx Services Ltd
09.2010 - 09.2012
PGDM – MBA - Operations
Welingkar Institute of Management
Bachelor of Computer Applications -
Tilak Maharashtra Vidyapeeth
Similar Profiles
PRAMOD BPRAMOD B
Team Manager - O2C Accounts Receivables, P2P & R2R at Capgemini Technology Services India LimitedTeam Manager - O2C Accounts Receivables, P2P & R2R at Capgemini Technology Services India Limited
Dnyaneshwari EkheDnyaneshwari Ekhe
Consultant at Capgemini Technology Services India LimitedConsultant at Capgemini Technology Services India Limited
Sourav GangulySourav Ganguly
Team Manager at Capgemini Technology Services India LimitedTeam Manager at Capgemini Technology Services India Limited
Ishika PrasadIshika Prasad
Automation Test Engineer – Website UI Automation at Capgemini Technology Services India LimitedAutomation Test Engineer – Website UI Automation at Capgemini Technology Services India Limited
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School