Nischal K Dhage

• Handle customer interactions across phone, chat and email while maintaining accuracy, quality and adherence to

established processes and policies.

• Analyze customer concerns and identify the underlying customer intent to determine appropriate resolutions and next steps.

• Review customer interactions and relevant account/order information to identify issues, discrepancies and potential policy concerns.

• Apply detailed process guidelines consistently across different customer scenarios and marketplaces.

• Maintain customer experience, quality and productivity standards while handling multiple interactions and tasks.

• Document customer interactions, actions and resolutions accurately using Amazon internal systems and tools.

• Apply structured problem-solving to investigate complex customer issues and determine appropriate actions.

• Identify recurring customer issues and communicate relevant observations to support process and customer experience improvements.

• Handle sensitive customer information while following applicable privacy, security and compliance requirements.

Coordinated corporate events, exhibitions and on-site activities while managing multiple tasks and deadlines.

Coordinated with internal teams, vendors and external stakeholders to ensure smooth execution of assigned projects.

Managed event logistics, installations and operational requirements while maintaining attention to detail.

Supervised manpower and monitored execution to ensure activities were completed according to requirements.

• Corporate Event, wedding event, exhibition stall installation.
• Taking an overall charge of the event.
• Supervisor for manpower.
• Directed stage work for the console department and organized registration.