Hi, I’m
Nischay Kulkarni
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
Air India LtdPune
Airport Executive
01.2023 - Current
Job overview
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both domestic and international flights.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Qatar AirwaysAhmedabad
Customer Service Agent
07.2021 - 12.2022
Job overview
- Solicitated customer satisfaction with making new reservations,issuance and reissuance of tickets,quoting new fares
- Liasoning with refund team for the ticket refunds and additionally supporting the e-commerce and frequent flyer programs.
Bank Of America
Team Member
01.2021 - 06.2021
Job overview
- Pursued learning opportunities to advance knowledge and take on leadership position
- Contributed to team success by completing jobs quickly and accurately.
SpiceJet Ltd
Customer Service Executive
10.2016 - 05.2021
Job overview
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
Brew Master, Barista Coffee Company
08.2014 - 08.2015
Job overview
- Adhered to good manufacturing practices and standard operating procedures
- Assigned daily work tasks and set weekly schedules
- Supported marketing, customers service and delivery processes with subject matter expertise.
Holiday Inn Pune
Trainee
03.2013 - 07.2013
Job overview
- Taking care of hotel operations on daily basis and work on tasks given by the management as per the requirements.
Education
TIES INSTITUTE
Post Graduation Diploma from Tourism
Management, Tourism Management
08.2023
NIBR COLLEGE OF HMCT
Bachelors from Hotel Management and
Catering Technology
07.2014
MMCC College
Advanced Diploma in Travel & Tourism Management from Tourism And Travel Management
06.2011
Hotel
12th from Management
Skills
- Great Team player Team Building
- Open Communication Being Empathetic
- Great Adaptability Customer Service
- Multitasking abilities
- Operations Management
- Public Relations
- Workflow Planning
- Administrative Skills
- Leadership/Communication Skills
- Leader
- Problem Resolution
- Staff Development
- Customer-Oriented
Accomplishments
- Qatar Airways
- Customer Service Agent
- Bank of America
- Team Member
- SpiceJet Ltd
- Customer Service Executive
- Barista Coffee Company
- Brew master
Interests
HONOR AWARDS
Academics
, NIBR College
Stood first in the college
Academics
MMCC College
Stood First in the college in 12th standard, SUPPORTED CAUSES
, Helping out with stray dogs community with the help i
can provide within the timebeing
INTERESTS
Learning new languages
Reading our new articles related to aviation
Aviation related notes available on google and
youtube
Courses
Courses
Courses
Languages
Languages
English
First Language
Hindi
Proficient
C2
Marathi
Proficient
C2
Gujarati
Upper Intermediate
B2
Telugu
Elementary
A2
Bengali
Elementary
A2
Punjabi
Beginner
A1
Affiliations
- Best Groomed Employee of the Month
- Star Performer of the Month
- Stood First in the College of Hotel Management
- Stood First in the College of Travel and Tourism Management
- Took part in many events and workshops in the Hotel Industry and received the accolades from the Big Properties like JW Marriott etc.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Airport Executive
Air India Ltd
01.2023 - Current
Customer Service Agent
Qatar Airways
07.2021 - 12.2022
Team Member
Bank Of America
01.2021 - 06.2021
Customer Service Executive
SpiceJet Ltd
10.2016 - 05.2021
Brew Master, Barista Coffee Company
08.2014 - 08.2015
Trainee
Holiday Inn Pune
03.2013 - 07.2013
TIES INSTITUTE
Post Graduation Diploma from Tourism
Management, Tourism Management
NIBR COLLEGE OF HMCT
Bachelors from Hotel Management and
Catering Technology
MMCC College
Advanced Diploma in Travel & Tourism Management from Tourism And Travel Management
Hotel
12th from Management
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