Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Languages
Languages
Affiliations
Work Availability
Timeline
Hi, I’m

Nischay Kulkarni

Pune
Nischay Kulkarni

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
years of professional experience

Work History

Air India Ltd
Pune

Airport Executive
01.2023 - Current

Job overview

  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Performed check-in procedures for both domestic and international flights.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Prepared daily activity reports detailing customer service issues encountered during shift.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Qatar Airways
Ahmedabad

Customer Service Agent
07.2021 - 12.2022

Job overview

  • Solicitated customer satisfaction with making new reservations,issuance and reissuance of tickets,quoting new fares
  • Liasoning with refund team for the ticket refunds and additionally supporting the e-commerce and frequent flyer programs.

Bank Of America

Team Member
01.2021 - 06.2021

Job overview

  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Contributed to team success by completing jobs quickly and accurately.

SpiceJet Ltd

Customer Service Executive
10.2016 - 05.2021

Job overview

  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
  • Solicited customer engagement in loyalty programs to enhance company revenue generation.

Brew Master, Barista Coffee Company

08.2014 - 08.2015

Job overview

  • Adhered to good manufacturing practices and standard operating procedures
  • Assigned daily work tasks and set weekly schedules
  • Supported marketing, customers service and delivery processes with subject matter expertise.

Holiday Inn Pune

Trainee
03.2013 - 07.2013

Job overview

  • Taking care of hotel operations on daily basis and work on tasks given by the management as per the requirements.

Education

TIES INSTITUTE

Post Graduation Diploma from Tourism Management, Tourism Management
08.2023

NIBR COLLEGE OF HMCT

Bachelors from Hotel Management and Catering Technology
07.2014

MMCC College

Advanced Diploma in Travel & Tourism Management from Tourism And Travel Management
06.2011

Hotel

12th from Management

Skills

  • Great Team player Team Building
  • Open Communication Being Empathetic
  • Great Adaptability Customer Service
  • Multitasking abilities
  • Operations Management
  • Public Relations
  • Workflow Planning
  • Administrative Skills
  • Leadership/Communication Skills
  • Leader
  • Problem Resolution
  • Staff Development
  • Customer-Oriented

Accomplishments

  • Qatar Airways
  • Customer Service Agent
  • Bank of America
  • Team Member
  • SpiceJet Ltd
  • Customer Service Executive
  • Barista Coffee Company
  • Brew master

Interests

HONOR AWARDS Academics , NIBR College Stood first in the college Academics MMCC College Stood First in the college in 12th standard, SUPPORTED CAUSES , Helping out with stray dogs community with the help i can provide within the timebeing INTERESTS Learning new languages Reading our new articles related to aviation Aviation related notes available on google and youtube Courses Courses Courses

Languages

  • English

    • Languages

    English
    First Language
    Hindi
    Proficient
    C2
    Marathi
    Proficient
    C2
    Gujarati
    Upper Intermediate
    B2
    Telugu
    Elementary
    A2
    Bengali
    Elementary
    A2
    Punjabi
    Beginner
    A1

    Affiliations

    • Best Groomed Employee of the Month
    • Star Performer of the Month
    • Stood First in the College of Hotel Management
    • Stood First in the College of Travel and Tourism Management
    • Took part in many events and workshops in the Hotel Industry and received the accolades from the Big Properties like JW Marriott etc.
    Availability
    See my work availability
    Not Available
    Available
    monday
    tuesday
    wednesday
    thursday
    friday
    saturday
    sunday
    morning
    afternoon
    evening
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    Timeline

    Airport Executive

    Air India Ltd
    01.2023 - Current

    Customer Service Agent

    Qatar Airways
    07.2021 - 12.2022

    Team Member

    Bank Of America
    01.2021 - 06.2021

    Customer Service Executive

    SpiceJet Ltd
    10.2016 - 05.2021

    Brew Master, Barista Coffee Company
    08.2014 - 08.2015

    Trainee

    Holiday Inn Pune
    03.2013 - 07.2013

    TIES INSTITUTE

    Post Graduation Diploma from Tourism Management, Tourism Management

    NIBR COLLEGE OF HMCT

    Bachelors from Hotel Management and Catering Technology

    MMCC College

    Advanced Diploma in Travel & Tourism Management from Tourism And Travel Management

    Hotel

    12th from Management

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    Nischay Kulkarni