Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nischitha Charanya

Bengaluru

Summary

Detail-oriented telecom operations professional with six years of experience in technical support and system deployments. Expertise in system upgrades, live monitoring, incident troubleshooting, and Linux CLI operations. Actively pursuing ISTQB Certification to enhance software testing skills. Proven ability to support major global clients, including T-Mobile and Rakuten, demonstrating strong problem-solving capabilities.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Member of Technical Staff - I (Operations & TAC)

Mavenir Systems
Bengaluru
05.2019 - Current
  • Live System Monitoring: Ensured system stability and health by monitoring live systems, identifying abnormalities, and providing timely solutions.
  • System Upgrades & Migrations: Led and executed system upgrades, following customer-specific procedures for minimal downtime; prepared Method of Procedure (MOP) documents.
  • Troubleshooting & Debugging: Identified and resolved issues through debugging activities, ensuring system integrity during new implementations and existing system maintenance.
  • Database Optimization: Applied SQL query optimization techniques to improve database performance and efficiency.
  • Technical Support: Provided troubleshooting support for end-users, ensuring rapid resolution of issues.
  • System Audits & Compliance: Conducted regular system audits to identify vulnerabilities and ensure compliance with operational processes.
  • Configuration Management: Implemented and verified configuration changes across production systems based on customer requirements.
  • Incident Management: Troubleshot and analyzed system logs, performing root cause analysis and applying corrective actions.
  • Performance Optimization: Monitored and optimized UAG ISBC system performance to ensure seamless voice and data traffic flow.
  • Network Traffic Monitoring: Managed SIP and RTP traffic to maintain service quality and reliability.
  • Software Maintenance: Performed routine software updates and upgrades to maintain system efficiency and security.
  • Escalation Point: Acted as an escalation point for network issues, using diagnostic tools to resolve critical problems.
  • Migration & Deployment: Supported CNF to OCP conversions, including Health-to-Service (H2S) activities, and worked with Kubernetes clusters for deployment validation and monitoring.
  • Knowledge Transfer: Mentored junior engineers and conducted knowledge transfer (KT) sessions to improve team capabilities.
  • Customer Support: Maintained operations for major clients like T-Mobile, Partner, and Rakuten, ensuring optimal service delivery.

QA Manual Test Engineer

Symphony Summit
Bengaluru
  • Test Plan Development: Developed and executed comprehensive test plans to ensure the software’s quality, functionality, and reliability.
  • Cross-functional Collaboration: Worked closely with cross-functional teams to identify, report, and resolve defects in the software.
  • Defect Management: Logged and tracked defects in JIRA, ensuring proper documentation of issues, resolutions, and retesting results.
  • Test Case Documentation: Created and maintained detailed documentation of test cases, test results, and defect reports for future reference and process improvement.
  • Agile Methodologies: Participated in Agile Scrum ceremonies, including sprint planning, reviews, and retrospectives, to ensure timely delivery of high-quality software.
  • User Acceptance Testing (UAT): Supported UAT efforts by verifying functionality and ensuring user requirements were met before release.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Alvas Institute of Engineering and Technology
Mangalore

Skills

  • Operating Systems: Linux (CLI expertise), Windows
  • Testing Tools: JIRA, Agile Methodologies, Manual Testing
  • DevOps Tools: JFrog Artifactory (artifact management)
  • Telecom Systems: UAG, ISBC Systems, Voice and Non-Voice Networks
  • Cloud Technologies: Kubernetes (basic operations)
  • Databases: SQL (basic querying and data analysis)
  • Monitoring & Troubleshooting: System Health Monitoring, Incident Management, Root Cause Analysis (RCA)
  • Documentation: Method of Procedures (MOPs), Change Requests (CRs), Incident Requests (IRs)
  • Customer Management: T-Mobile (TMO), Partner, Rakuten support experience

Affiliations

  • Resin Art: Passionate about creating unique resin art pieces, focusing on creativity and craftsmanship.
  • Drawing & Painting: Enjoys experimenting with various artistic styles, including watercolors and sketches.
  • Reading Books: An avid reader with a preference for fiction, self-improvement, and personal development

Certification

  • ISTQB Foundation Level Certification (in progress)
  • Manual Testing
  • SQL Fundamentals

Timeline

Member of Technical Staff - I (Operations & TAC)

Mavenir Systems
05.2019 - Current

QA Manual Test Engineer

Symphony Summit

Bachelor of Engineering - Electronics And Communications Engineering

Alvas Institute of Engineering and Technology

Similar Profiles

CREATE PROFILE
Nischitha Charanya