Summary
Overview
Work History
Education
Skills
Interests
Courses
Project (Ecommerce website)
Timeline
Generic
Nischitha Sanchi

Nischitha Sanchi

Technical Support Engineer
Chennai

Summary

Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Technical Support Specialist

Sutherland Global Services
07.2024 - 08.2025
  • Collaborated cross-functionally with Product, Engineering, Customer Success, and third-party vendors to troubleshoot complex customer issues, leveraging knowledge of the modern data stack (ETL, storage, BI), and adhering to internal escalation procedures.
  • Delivered operational support and handled 20+ incidents and service requests per day across client queries, applications, and system configurations, ensuring prompt resolution aligned with SLAs.
  • Proactively monitored ticket queues, prioritized issues based on urgency and impact, and ensured timely resolution while maintaining high service reliability.
  • Performed root cause analysis (RCA) to identify and prevent recurring issues, contributing to the continuous improvement of product quality and support workflows.
  • Accurately captured user environments, used tools like Python and SQL for diagnostics, and implemented effective resolutions, improving turnaround time and customer satisfaction.
  • Authored and maintained technical documentation and knowledge base articles to streamline troubleshooting processes and support faster onboarding.
  • Applied ITIL best practices for incident and problem management, ensuring structured, consistent, and efficient handling of technical issues.
  • Provided expert troubleshooting for complex issues involving connectivity, streaming devices, and user configurations, enhancing the overall client experience.
  • Mentored junior team members, improving their technical skills and communication, contributing to overall team efficiency and effectiveness.

Education

Bachelor of Engineering (B.E.) - Computer Science And Engineering

Saveetha Engineering College
Chennai, Tamil Nadu
06.2023

High School Diploma -

Sri Chaitanya College
Nellore, Andhra Pradesh
04.2001 -

Skills

SQL Database, Python

Interests

Gardening, Designing

Courses

Full stack development course, GUVI technology

Project (Ecommerce website)

  • Developed a responsive eCommerce platform using React.js, Node.js, MongoDB, and JavaScript , enabling users to buy, sell, and search for products easily.
  • Integrated secure payment options including PayPal and debit cards , along with features like order tracking and product reviews to enhance user experience.
  • Demonstrated strong skills in building user-friendly , scalable , and secure web applications optimized for performance across all devices.

Timeline

Technical Support Specialist

Sutherland Global Services
07.2024 - 08.2025

High School Diploma -

Sri Chaitanya College
04.2001 -

Bachelor of Engineering (B.E.) - Computer Science And Engineering

Saveetha Engineering College
Nischitha SanchiTechnical Support Engineer