Nischitha Sanchi
Technical Support Engineer
Chennai
Summary
Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Technical Support Specialist
Sutherland Global Services
07.2024 - 08.2025
- Collaborated cross-functionally with Product, Engineering, Customer Success, and third-party vendors to troubleshoot complex customer issues, leveraging knowledge of the modern data stack (ETL, storage, BI), and adhering to internal escalation procedures.
- Delivered operational support and handled 20+ incidents and service requests per day across client queries, applications, and system configurations, ensuring prompt resolution aligned with SLAs.
- Proactively monitored ticket queues, prioritized issues based on urgency and impact, and ensured timely resolution while maintaining high service reliability.
- Performed root cause analysis (RCA) to identify and prevent recurring issues, contributing to the continuous improvement of product quality and support workflows.
- Accurately captured user environments, used tools like Python and SQL for diagnostics, and implemented effective resolutions, improving turnaround time and customer satisfaction.
- Authored and maintained technical documentation and knowledge base articles to streamline troubleshooting processes and support faster onboarding.
- Applied ITIL best practices for incident and problem management, ensuring structured, consistent, and efficient handling of technical issues.
- Provided expert troubleshooting for complex issues involving connectivity, streaming devices, and user configurations, enhancing the overall client experience.
- Mentored junior team members, improving their technical skills and communication, contributing to overall team efficiency and effectiveness.
Education
Bachelor of Engineering (B.E.) - Computer Science And Engineering
Saveetha Engineering College
Chennai, Tamil Nadu06.2023
High School Diploma -
Sri Chaitanya College
Nellore, Andhra Pradesh 04.2001 -
Skills
SQL Database, Python
Interests
Gardening, Designing
Courses
Full stack development course, GUVI technology
Project (Ecommerce website)
- Developed a responsive eCommerce platform using React.js, Node.js, MongoDB, and JavaScript , enabling users to buy, sell, and search for products easily.
- Integrated secure payment options including PayPal and debit cards , along with features like order tracking and product reviews to enhance user experience.
- Demonstrated strong skills in building user-friendly , scalable , and secure web applications optimized for performance across all devices.
Timeline
Technical Support Specialist
Sutherland Global Services
07.2024 - 08.2025
High School Diploma -
Sri Chaitanya College
04.2001 -
Bachelor of Engineering (B.E.) - Computer Science And Engineering
Saveetha Engineering College
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Precious MitchellPrecious Mitchell
Senior Associate Account Manager at Sutherland Global ServicesSenior Associate Account Manager at Sutherland Global Services
SIMONE PALMERSIMONE PALMER
Senior Associate / HR Advisor at Sutherland Global ServicesSenior Associate / HR Advisor at Sutherland Global Services
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs
MOHAN RAJ. NMOHAN RAJ. N
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical