Nisha

To work in a challenging position where I can portray my skills and contribute to the growth of the organization to the fullest of my ability.

• Presentation Skills Workshop
• Interpersonal Skills

• Date of Birth: 11/18/89
• Gender: Female
• Nationality: Indian
• Marital Status: unmarried

• Dell International Services, Inside Sales Supervisor, 11/02/21, Present, Supervise and build a strong, diverse and engaged team, Train, develop and mentor team members on products and selling technique, Support career development/planning, performance and pay discussions with team members, Be accountable for the day-to-day operations of an area managing processes, programs and initiatives, Drive outstanding customer experience by delivering technology solutions tailored to customer needs while ensuring the removal of barriers and driving strategic alignment in the group
• Dell International Services, Coach UK SB, 08/29/21, 10/31/21, Influence agent behavior to improve their daily key activities- accounts to quotes, accounts to sell, detections, Run-rate, SFDC Hygiene and help ISRs drive the right customer conversations, Provide qualitative feedback based on your observation and interactions. Improve Team member productivity by prudent account management, account segmentation and consultative selling, Inspire team to adhere Rules of engagement for channel, DGR, Demand and online engagement. Regular reporting on Sales reps performance - on Daily/Weekly/Monthly/Quarterly basis, with clearly stated actions to address any under-performing metrics, Be responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers, Functions as the primary insides sales demand generalist and provides support to the field sales leader with all sales internal resources, in both strategy and executions
• Dell International Services, Inside Sales Rep 3, 06/02/18, 08/28/21, Deep Understanding of Small Business Products Portfolio, Handling Business customers and providing them Client and Enterprise solutions, Meeting and exceeding stated KPI goals (Revenue, Margin, SRU, DFS), Partner with TSR in providing high end solution to the Customers., Rebuttals and objection handling for better conversion rate, Ensuring deliverables of the targets and exceeding goals with exemplary Purchase Experience, Work effectively in a team environment
• Ge Capital, Process Developer, 08/22/12, 04/12/13, Handling customers with store credit cards and helping them with billing issues, increasing credit limits and serving the customers with any other concerns related to their credit cards.
• SITEL India, Customer Service Professional, 06/10/10, 11/13/11, Helping customers with billing issues, get new internet connection and retention of accounts, Achievements: Was moved into dedicated sales team for being one of the top performers in sales.

• Won Star of the Month Award
• Oscar Star of the quarter Award
• Enterprise champ of the Month Award
• Consistently performing and being in the $1 Million club
• LOR of the Month
• LOR of the Quarter
• Coach of the Month
• Coach of the Quarter
• Gamechanger Award for Outstanding Customer experience and being Top on all Financial metrics
• Delight Award for driving superior customer experience in UK SB Inbound
• Manager of the quarter

Project Management Foundations

We talked about the importance of developing good prompt engineering skills. Here, I'd like to expand on that plus offer some additional tips for thoughtful reasoning engine search strategies. First, be specific. The more specific the prompt, the more customized and nuanced the generated results will be. Provide context. Reasoning engines do well when you include context within your query which often includes providing an example of the type of answer that you're looking for. - Rather than having to infuse it with knowledge, it already knows what it knows. Instead, we need to give it examples of what right looks like and how we can answer the question that we've asked in the very specific way that we want it answered. And your ability to provide that instruction happens in the prompt as well. - Break things down. If you've got a complex query, try breaking it down into smaller parts. This can make it easier to get a thorough non-confusing answer.