Nisha Bilve
Senior Client Service Manager
B 4 F Shree Ji Valley Indore
Summary
Accomplished management professional with 9+ years of career progression in operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Client Service Manager
Imast Operations Pvt. Ltd.
2 2022 - 2 2024
- Led projects across various segments, including Loyalty Program of Product and Influencer, Field Sales, Sales Force Automation and Tech Support, and Distributor Management System (DMS).
- Collaborated with multiple companies including TATA Pravesh, Trident Group (Paper & FMCG), CS Electric and Service, Jamna Auto Industries, Luman Auto,Fujifilm, Opple, Savitri Woods, Ramply, Allied Nippon, Allied Westlake, Sonamandhira, and Suprajit.
- Managed field force outsourcing for Copier, Notebook, and Detergent products of Trident Group and TATA Pravesh.
- Led a team of over 40 field force members.
- Provided user support for Sales Field Automation to more than 1200 users, handling application and backend issues.
- Possessed understanding of SAP processes and their connection with DMS.
- Collaborated closely with the IT team for deploying new projects and implementing changes in ongoing projects. Prepared process documents and conducted quality tests according to client requirements.
- Assisted clients in understanding and implementing data and analytics-driven marketing strategies.
- Demonstrated ability to develop and implement creative solutions to complex problems.
- Conducted weekly and monthly reviews with clients to track project progress.
- Successfully completed project deployment processes related to data, content, user training videos, and instructional documents.
- Collaborated closely with the Finance Department on billing, outstanding clearance, and agreement renewal processes.
Operations Manager
Anaxee Digital Runners Pvt.Ltd.
04.2016 - 01.2022
- Developed and implemented daily operations plans, including delivery routes, employee assignments, and promotional strategies.
- Managed a team of over 30 individuals.
- Handled all aspects of the Background Verification Task and other data collection projects.
- Collaborated closely with the management team to ensure proper execution of operational, administrative, and compliance functions in accordance with regulatory best practices.
- Worked with sales teams to establish and achieve daily and quarterly goals.
- Interacted directly with clients such as Mahindra, Udaan, Organic India, Debtnirvana, Agrostar, Docon, Sony Channel, Foundation For Excellence, Shakti Pump, and Bell Finvest India Ltd.
- Additionally, collaborated with third-party Background Verification (BGV) companies including Matrix, Airbnb, A-Check Global, Vahani, Securitas, Crisil Limited, and Digiverify.
- Implemented policies and standard operating procedures to drive continuous improvement.
- Maintained an excellent attendance record, consistently arriving at work on time.
- Maintained records of team members for increments and incentives.
- Conducted training for new team members.
- Developed call scripts for projects.
- Identified individual strengths and weaknesses of employees, initiating mentoring programs to enhance areas of improvement.
- Managed Pan India projects and successfully delivered multiple projects with new Digital Runners or Field Partners.
Operation Executive
Krishna Finance
10.2014 - 02.2016
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized guest payments.
- Collaborated closely with the manager to address problems and handle customer concerns.
- Reconciled cash drawers at the start and end of each shift, accounting for errors and resolving discrepancies.
- Operated the cash register to record all transactions accurately and efficiently.
- Maintained documentation for every customer, including address proof, blank checks, bank statements, and rental agreements.
- Responded to calls from new and existing customers, resolving queries regarding loan processing.
Education
Master of Science - Computer Science
Indore Indira College
Indore, Madhya Pradesh 07.2014 - 05.2016
Bachelor of Science - Computer Science
Mata Jijabai Government Snatkottar Girls College
Indore, Madhya Pradesh 07.2011 - 05.2014
High School Diploma - undefined
Malav Kanya Higher Sec School
Indore, Madhya Pradesh 07.2010 - 05.2011
Skills
Project Management
Business planning
Project planning and development
Performance Evaluations
Customer relations specialist
Employee relations and conflict resolution
Strategic Planning
Escalation Handling
Client Handling
Timeline
Operations Manager
Anaxee Digital Runners Pvt.Ltd.
04.2016 - 01.2022
Operation Executive
Krishna Finance
10.2014 - 02.2016
Master of Science - Computer Science
Indore Indira College
07.2014 - 05.2016
Bachelor of Science - Computer Science
Mata Jijabai Government Snatkottar Girls College
07.2011 - 05.2014
High School Diploma - undefined
Malav Kanya Higher Sec School
07.2010 - 05.2011
Senior Client Service Manager
Imast Operations Pvt. Ltd.
2 2022 - 2 2024
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