Customer Success professional with 6+ years of experience in SaaS, CRM, and Marketing Automation, driving measurable results across enterprise and mid-market B2B accounts. Proven expertise in client retention, churn reduction, and Net Revenue Retention (NRR) through structured onboarding, playbooks, and automation. Skilled in enterprise account management, client advocacy, and cross-functional collaboration, with a strong track record of improving CSAT, NPS, and Customer Health Scores. Experienced in leading teams, building scalable processes, and delivering long-term client value.