Microsoft Office
Nisha Das
Interior Designer And Customer Service Specialist
Thane
Summary
Personable Customer Service Representative and Interior Designer offering 7+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Customer Service Representative
Accenture
Mumbai
10.2023 - Current
- Providing customer service queries to ensure that we provide successful resolution to maintain customer satisfaction.
- Closely working with technical team through the day for better assistance.
- Remain knowledgeable and up-to-date information on process updates and possible outages.
- Troubleshooting customer issues and perform online system testing
Subject Matter Expert
Tech Mahindra
Mumbai
08.2020 - 10.2023
- Extensive experience in sales retention and telemarketing.
- Strong familiarity with the telecommunication industry.
- Superior grasp of customer needs and inbound retention strategies.
- Able to handle a team of 10-13 advisors and drive performance accordingly as per targets.
- Manage team performance and responsible for the overall development of the team. Held monthly task completion contests to encourage staff.
- Manage and strengthen Client Relationship
- Handle escalated customer calls and guide/assist the agents to take chats.
Employment Verification Specialist
Sterling Information Systems
Thane
06.2019 - 07.2020
- Make and take calls to employers for the purpose of verifying information stated by an applicant on his/her /her job application.
- Manage calls inbound/outbound for education, employment, reference, and licensing verification purposes.
Customer Service Representative
Teleperformance Global Services
Mumbai
06.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Interior Designer
StudioNode
Andheri, Mumbai
05.2017 - 05.2018
- Optimized spatial planning for improved workflow efficiency in commercial interiors.
- Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Developed comprehensive design concepts through sketches, renderings, and 3D models.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
Interior Design Intern
White Luxury Studios
Kandivali, Mumbai
06.2016 - 07.2017
- Gained hands-on experience in selecting furniture pieces, lighting fixtures, artwork, and accessories appropriate for each space''s aesthetic requirements while adhering to budget constraints.
- Participated in site visits, gaining valuable insight into construction processes and understanding the implications of design choices on built environments.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients, resulting in an increase in project success rates.
- Drafted floor plans, elevations, and sections using AutoCAD software for accurate representation of spatial layouts.
- Attended trade shows and industry events for professional development opportunities staying current with emerging trends in interior design processes.
- Prepared material boards for client presentations, showcasing selected fabrics, finishes, and color schemes cohesively.
Education
Bachelor Of Arts - Interior Design
ITM Institute of Fashion, Design And Technology
Andheri,Mumbai05.2018
High School Certificate - Commerce
Thakur College of Science And Commerce
Kandivali, Mumbai03.2015
Secondary School Certificate - Secondary Education
Sardar Vallabhbhai Patel Vidyalaya
Dahisar, Mumbai03.2013
Skills
Escalation management
Account Management
Live chat support
CRM Software
Complaint resolution
Customer Support and Relations
Quality Assurance
Direct Sales
Time management abilities
Customer Relationship Management (CRM)
Order and Refund Processing
Billing Adjustments and Refunds
48 Wpm Typing Speed
AutoCAD
Sketchup
3DS Max
Software
AutoCAD
SketchUp
3DS Max
Adobe Photoshop
Interests
Reading Books
Travelling and Exploring
Photography
Timeline
Senior Customer Service Representative
Accenture
10.2023 - Current
Subject Matter Expert
Tech Mahindra
08.2020 - 10.2023
Employment Verification Specialist
Sterling Information Systems
06.2019 - 07.2020
Customer Service Representative
Teleperformance Global Services
06.2018 - 07.2019
Interior Designer
StudioNode
05.2017 - 05.2018
Interior Design Intern
White Luxury Studios
06.2016 - 07.2017
Bachelor Of Arts - Interior Design
ITM Institute of Fashion, Design And Technology
High School Certificate - Commerce
Thakur College of Science And Commerce
Secondary School Certificate - Secondary Education
Sardar Vallabhbhai Patel Vidyalaya