Nisha Dhiman

🔹 Redesign of Insurance Web Portal.

• Designed a responsive UI across desktop and mobile platforms.
• Conducted user testing, and reduced support queries by 20%.
• Created Figma prototypes to streamline stakeholder buy-in.
• 🛠 Tools: Figma, User Research, Prototyping, Agile

🔹 Interactive Dashboard for Claims Management

• Developed a data-heavy dashboard for insurance analysts.
• Prioritized visual hierarchy, minimizing cognitive load.
• This resulted in a 15% faster task completion among users.
• 🛠 Tools: Figma, Journey Mapping, Usability Testing
• Conducted user research to gather insights on user needs and behaviors.
• Designed wireframes and prototypes for web and mobile applications.
• Created high-fidelity mockups using design tools like Sketch and Figma.
• Developed user personas to guide design decisions and strategies.
• Facilitated usability testing sessions to evaluate design effectiveness.
• Conducted user research, usability testing, interviews and surveys to understand user needs and behaviors.
• Created interactive prototypes to demonstrate design concepts to stakeholders and facilitate user feedback loops.
• Established visual identities through branding guidelines such as color palettes, typography choices and logo usage.

• Validated Online CICS Regions through comprehensive JCL preparations and fixes.
• Addressed critical online issues by implementing effective solutions promptly.
• Assessed Hourglass PDS to ensure compliance with reset change requirements.
• Evaluated date rollover jobs list and batch hold plan submitted by resolvers.
• Proactively pinpointed bottlenecks and potential risks, recommending thorough analyses and resolutions.
• Resolved payment transaction challenges to streamline operations.
• Employed technologies such as Mainframe JCL, IMS DB, SQL, DB2, VSAM, JIRA, and CA-7, service NOW effectively.
• Applied banking domain knowledge to support RBS Client initiatives.

• Executed development and implementation of change management strategy for organizational efficiency.
• Oversaw management of changes during IPLs, disaster recovery, and time adjustments.
• Handled incident management to address technical issues and job failures promptly.
• Evaluated impacts of change management on business operations for better decision-making.
• Created communication programs to promote transparency and awareness among stakeholders.
• Performed compliance audits to detect anomalies and mitigate risks effectively.
• Identified reporting needs for enhanced efficiency and automation in processes.
• Managed team attendance and food coupon distribution in collaboration with necessary departments.

• Improved monitoring of job failures and alerts through SOI tool.
• Managed UM portal alert screens, OpMon console, and MFMON message alerts.
• Executed batch job scheduling with Control-M, CA-7, OPC, and CA-Scheduler.
• Handled Endeavour package execution, JCL member creation, and quality assurance processes.
• Provided timely support for internal Tesco client production abends.
• Restarted abends and scheduled adhoc jobs as per requests using Control-M tools.
• Performed manual IPLs each weekend in collaboration with MVS teams using HMC.
• Ensured high-quality deliverables by adhering to established checklists.

• As a System Data Center Analyst, Requirement brainstorming, Impact Application development and handling Implementation related activities.
• Technology: Mainframe COBOL, JCL, SQL, DB2
• Domain: Insurance, Pharma, Banking