Nisha Kamara

· Managing the calendar and schedule for the Business Head

· Organizing meetings, conference calls, webinars, sharing with the key stakeholders and proactively following up on the assigned tasks to ensure closure.

· Managing expenses of the Business Head and senior leaders for their travel, mobile, meals, client entertainment

· Preparation of travel itinerary, accommodation with travel arrangements

· Provide high level administrative support to CHRO and other HR Leaders

· Manage schedules and itineraries

· Organize travel arrangements

· Arrange and co-ordinate meetings and events

· Liaise with senior management, clients, external providers

· Ensuring timely submission of expense statements and address all mail exchanges post submission.

· Internal and external stakeholder communication; co‑coordinating with multiple teams, internal stakeholders and external vendors for discharging responsibilities.

· Organizing Leadership meetings and team offsite meetings

· Coordinate with the Management team members and their admin assistants on a daily basis.

· Responsible for managing travel & expense approvals on behalf of the Leaders

· Managing the POSH Compliance tool for the Group and ensuring adherence of the law.

· Organizing POSH trainings and refreshers for the group.

• Managing complete Classroom Operations and Program Implementation. Act as a liaison with the campus and Corporate Faculty Payroll.
• Managing Academic Operations including to Faculty Scheduling, Attendance and Grading.
• Managing faculty orientation, training, and scheduling activities in conjunction with established organizational policies and procedures.
• Managing the maintenance of faculty records to ensure faculty information is maintained and updated.
• Managing Communication- Organize internal / external appointments, meetings and networking engagements
• Assist in preparation, review, and dissemination of confidential communication and written material
• Preparation of travel itinerary, accommodation with travel arrangements
• Expense Management - Tracking Finance requisitions for timely bill payments & reimbursements
• Facilitate smooth functioning of the department by providing complete Administrative support to the team
• Working closely with HR-Organizing interviews, trainings and employee engagement activities

· Managing the calendar and schedule for the Business Head.

· Organizing meetings, conference calls, webinars, sharing with the key stakeholders and proactively following up on the assigned tasks to ensure closure.

· Managing expenses of the Business Head and senior leaders for their travel, mobile, meals, client entertainment

· Preparation of travel itinerary, accommodation with travel arrangements

· Handling team meetings, off-sites and trainings

· Facilitate the smooth functioning of the department by providing

complete Administrative support to the team

· Taking care of Personal Banking, Statements, Credit Cards, Tax Returns, Bills, Payments, Investments, Memberships, Insurance Covers

· Tracking Finance requisitions for timely bill payments & reimbursements

· Managing appointments calendar

· Assist in preparation, review, and dissemination of confidential communication and written material

· Preparation of itinerary, accommodation with travel arrangements

· Tracking Finance requisitions for timely bill payments & reimbursements

· Interdepartmental Coordination

· Facilitate the smooth functioning of the department by providing complete Administrative support to the team

· Organizing various senior visits, large scale Global meetings/ town-halls, events, off-sites – coordination and logistics.

· Some of the prestigious events organized and participated by me include-

- Hindustan Times Leadership Summit-Landmark event of HT Media Ltd involving more than 2000 delegates. This event brings together leaders from different walks of life, encouraging interactions and debates thereby raising the bar of discussion on critical world issues.

- Delhi Shopping Carnival - The event involved participation from around 500 retailers, 45 companies in and around Delhi. It is a month-long activity. During the event, around 3 lakh coupons were distributed through retailers and shopkeepers and around 10000 winners were announced.

- HT City Crystal Awards - The biggest names in the food and beverages industry come together to recognize Delhi’s best eateries.

· Events Tasks include :

- Compilation of the list of guests and arranging invitations, monitoring delivery status, arranging RSVP calling, managing telecallers and reporting to Functional Head on daily basis. Personal follow up for invites of Chairman

- Coordination with the offices of Speakers, Moderators, Delegates, Celebrities and arrange for their Travel Boarding Lodging (TBL)

- Coordination with Chairman’s office and other stakeholders of events.

- Complete Coordination of airport activity for movement of international dignitaries

- Coordination with Finance to ensure timely payments to Vendors, Speakers and also submission of Cheques / DDs collected for registration of delegates with full records.

- Handling voluminous telephonic queries about the events and subsequently managing registration desks at event venues.

- Maintaining Events Library and Departmental Archives

· Monitored Call Quality Standard for all Citiphone and Vendor (IBM) locations

· Conducted periodic survey to check Customer Satisfaction. It included Understanding-Evaluating-Analysing-Improving bank services

· Conducted Mystery Shopping on monthly Basis with the idea to impart excellent services to customers.

· Imparted regular feedbacks to the concerned departments & locations to maintain consistency in the quality standards.

· MIS – Training needs & schedule to be followed by trainers.

· Conducted Call Calibration sessions across different Citiphone & Vendor locations, to bring uniformity & standardization of process across locations.

· Designed Newsletter for the Central Quality Team, which featured the work done by the team & compiled the achievement & highlights.

· Handled project on Average Handling time (AHT). The project aimed in bringing down the AHT for the team. This increased the productivity of the team & aimed at better Customer Service Experience in lesser time.

· Handling Customer Escalations.

· Mentoring & training New Joiners.

· Giving financial advice & working with customers.

· Suggesting plans to help customer clear their debts.

· Handling team MIS & keeping a track of performance.